WiFi issue under Rise telecoms

Hi I reside at Bjala square Jeppestown which a property managed by mafadi agents company.

I've been complain to the building caretaker/managers about not having WiFi at our 4th floor for 3 weeks which we promised free WiFi on my lease, wifi under Rise telecoms company nothing has been done to resolve this issues for the past 3 weeks.

Sad part is it's school holidays and my kids can't come visit because they is no wifi to connect to TV and cellphones and can't afford everyday data for them I'm writing this complaint as a frustrated tenets in the building.