Magdiel Printing Shock

I have never dealt with such incompetent people in my life, I ordered banners and car magnets from them, the delivery was scheduled for Thursday, which turned into friday which turned into saturday, their so called driver was using public transport and didnt know his way around Johannesburg, he was asking me how much his taxi fare would be. when he finally arrived, he had only banners with him, he didnt have my car magnets, the banners are so badly done, my logo looks streched and blury. None of the people in this company have called to update me about the car magnets or to find out if all was in order. i called Lwazi, the COO countless times on Saturday and he eventually told me he was somewhere and cannot answer his phone. I want them to take their banners back and refund me my money.