Incompetence at helping customers

Went to magic company at Gold Reef City on Friday 6th September , I swiped my card at the machine the standard swipe is R100, I did not get any tokens in return even though the money went off my account, when I went to query at the counter they said unfortunately they cannot help me because I paid with card and I told them I did not want a refund I just wanted my tokens, they persisted to say that they cannot help me but will take down my details to give to "head office" to confirm the transaction, up until today I still have not received a call from anyone to refund me for money that was taken with nothing given in return, honestly this is terrible service and you should be very careful when using the token machines, they aren't afraid of taking your money and doing nothing to return it