MAGZ 4 U
1|2 reviews
NJ
Nevlen J
1 reviews | Active since Member
27 Nov 2020, 13:43
What customer service ????
Appalled with the customer service and experience with this company, they refused to accept a fitting fault which I had from the day I fitted the low profiles tires 185/35/17 Nankang's. I was told that there was a fault with the wheel which had impact damage so I proceeded to change the rim with my spare which i didn't have on the day and proceeded to change it at a fitment center closer to home. A few days later the tire ran down again pointing out that it isn't a rim fault and is most likely the tire. I went back to the store and met the with the rep for Nankang who assessed and inspected the tire only to find that the bead on this tire was cut! And also that it is because of the inner paint of the rim causing the the leak. Now bare in my my frustration having to go back and forth with this problem. I asked for my tire to be replaced with a new one to which i was told isn't possible because I had taken this tire and had it changed an a different fitment center yet I've been having this problem from day 1 of fitting these tires on. The owner Riaz and manager refused to take ownership of the fault, pinning the blame on the other fitment center. To avoid more frustration I offered to just buy a new tire as they were certainly not going to replace it for me, the owner Riaz offered me the new tire at half price which i accepted however the manager insisted on removing the inner paint and fitting the same damaged tire on the rim. Nevertheless i went ahead and did that however without having peace of mind. I went back to the store today 27/11/2020 to fetch my "damaged" rim as i was told that they could not repair it and just purchase the tire i was offered at half price only to be told that I couldn't do that without giving the "damaged" back which i already paid for obviously. I refused to do that as I paid for it and it belongs to me. They refused to give me the new tire at half price without giving the other one back !!!
I fitted these tires on the 15 Nov 2020 and since that day it's been endless headaches !!!
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Nevlen J's updateReviewer Update
01 Dec 2020, 07:18So my tire is still losing air after monitoring after a few days, i called in and advised the company of this and guess what, they said they will offer me a new tire at half price but i need to give the damaged one back. Why should I when i paid for it on the first place ????
This is utter rubbish, there is no sense of concern about my life being in danger using the vehicle like this. Of course there still no response from the company. I'm will to buy the new tire at half the price but not willing to give back the tire i already paid for in full !
This is utter rubbish, there is no sense of concern about my life being in danger using the vehicle like this. Of course there still no response from the company. I'm will to buy the new tire at half the price but not willing to give back the tire i already paid for in full !
NJ
Nevlen J's update01 Dec 2020, 07:18
Reviewer Update
So my tire is still losing air after monitoring after a few days, i called in and advised the company of this and guess what, they said they will offer me a new tire at half price but i need to give the damaged one back. Why should I when i paid for it on the first place ????
This is utter rubbish, there is no sense of concern about my life being in danger using the vehicle like this. Of course there still no response from the company. I'm will to buy the new tire at half the price but not willing to give back the tire i already paid for in full !
This is utter rubbish, there is no sense of concern about my life being in danger using the vehicle like this. Of course there still no response from the company. I'm will to buy the new tire at half the price but not willing to give back the tire i already paid for in full !