HORRIBLE SERVICE EVER, THANKS TO MAHINDRA BRITS!!!

I am typing this with a heavy heart today... I bought my car from BB Mahindra Menlyn almost a year ago, a few months down the line, my engine light came on, I spoke to Norman at BB Mahindra Menlyn, and he helped me really quickly... They said it was an oil filter issue and got it fixed... On the 10 of March, my engine light came on again...this time, they were not so friendly... I took my car in to get checked and serviced as Mahindra Brits, they found no problem. The car was fine up to a point where it started to get warm while I was driving, I took the car off the road and the engine went in limp mode... Needless to say, my car went in to Mahindra Brits on the 26th of August. I AM STILL WITHOUT MY CAR and it's the FIRST OF OCTOBER!!!!! Somewhere the communication between Mahindra and my insurance got lost... They "are still waiting for emails"... I spoke to one of the person's there at PANAFRICA INSURANCE and SHE told me that she sent Mahindra Brits an email on the 9th of September, I forwarded all the info to Wessel(s) at Mahindra Brits and yet no follow up or follow through.... I know my car is not the only one there... BUT REALLY??!!!! THEY DON'T COME BACK TO ME ABOUT ANYTHING. I AM THE ONE CURRENTLY ASKING AND PHONING AND I AM REALLY GATVOL NOW.I AM WOMAN ALONE DOING ALL OF THIS, AND IT FEELS AS IF THEY ARE TAKING ADVANTAGE OF THAT. PLEASE IF THERE IS ANYONE THAT CAN LIGHT A CANDLE BEHIND SOMEONE'S **** AT THAT PLACE, I WOULD TRULY APPRECIATE IT.