Misleading promises....

We were promised a 10% discount if we brought dog food or supplies for their animal welfare initiative, which we were happy to support. However, when we brought the items and asked about the discount, we were told it had already been “built into the quotation”. This doesn’t make sense, as the quotation was given before anyone could know whether we would actually bring anything.

We have no problem supporting animal welfare, but making promises and then changing the explanation afterwards feels misleading.

In addition, after calling to collect our vehicle, we had to wait for an hour for our vehicle, as they were not done yet. So why in the first place did they tell us to come and collect if they were still busy with the vehicle.

Overall, the experience left us disappointed. Transparency and keeping to what was promised would go a long way.