Extremely poor after sales service

They have very good sales staff but that's where it ends.

After purchasing my new Karoo Dawn, i was happy at first but quickly realized that its all smoke and mirrors. With 60kms (that's right not even a 100kms) on the clock I had to return the vehicle as the 12v front socket did not work. After the technician did his inspection it was a a small fault (loose wire connection). Within 4 days i got my vehicle (which is not bad).

The with 2500kms on the clock I realized that the two headlights look different, and so it was. Initially i thought the LED strip did not work on the one, but once i took the vehicle in they told me that the one headlight is for a S4 and the the other one is for a S11 (which is correct).

Almost 3 weeks later , After numerous calls speaking to different people including the foreman they don't have any feedback. I left countless messages and nobody seems to know whats going on. Is is that difficult to order one headlight?

With these two issues above it seems the vehicles don't get a final check prior to delivery to the customer. Does the technicians , assembly division know the parts to their own products? Doesn't seem so.

If their mentality change Mahindra will do extremely well in SA. Every person i know that drives a Mahindra has been in back to the dealership with some sort of issue, albeit small issues but the biggest disappointment is the after sales services a customer receives.