BAIC West Rand -Roodepport Bad Service

Mahindra West Rand (Baic) has the worst customer service that you could ever get from a company. Serviced my Baic on Sept 2023, my service advisor was Bonnomey De Beer, explained to her how was I was assisted last time and promised to give me fair service of which she did 10/10.

During the car being serviced, I have explained that there so funny sound on the exhaust, after the car was serviced she confirmed to me that the part has been ordered and she will notify me when it is available. I have been sending follow ups emails and De Beer is simply ignoring me, is it because I am driving a small car with NW and I am unfortunately I am not falling within the desired status, maybe. However I am not taking my car there to be serviced for Mahala, I am paying, then what is the issue, is it the fact that Baic West Rand does not invest on their Staff to treat All Customers fairly, is it because certain customers with certain status are being given preference maybe. Bonnomey De Beer, I really thought you are different but I was wrong, why are you ignoring my emails as I need to know if the parts are available so that my car can be serviced, I do not need any favour or to be treated differently, just a fair service that I am paying for, because excellent service is for certain customers, please reply and keep your clients on the loop though out t the stages.

Thank you Andrew