MM
Mpho M
Active since Mar 2016
21
Reviews
0
Industries
Reviews
21 reviews9 months ago
Absa Helpdesk Unable to find the error on my Bank Statement
I have contacted Absa Help Desk with simple question, on the 09th of July 2025 i was charged R49 on my savings account with the descriptions that says Clear Funds, prior to the transaction i made a payment of paysharp that charged me R7. So after waiting on the line for 25 min till my airtime was exhausted, the Consultant (Lungilo veru nice lady) could not see anything wrong and tried to connect me with their support that also took more than 10 min to identify the error on the system. If this people have been trained to identify the errors and they spent 25 min with me on the line till my airtime is gone without identifying the root cause, are we safe with Absa. Are they really serious about customer service? However, this lovely lady Lungelo said she will call me as my airtime has gone still investigating.
56 replies
10 months ago
Extremely Bad Service from Strauss Daly JHB office
I bought the Unit and the registering Attorneys were Strauss Daly in JHB. My Unit was registered to my name but the Municipality confirmed to me that the Garage has not been registered. I then sent an email to Mary Tshweu advicing her of the matter, she then escalated the matter to the Senior Staff Barend Kruger who confirmed to me on 12 Oct 2023 that the matter has been investigated. Since the house was sold with body Corp outstanding debt that we have no knowledge of and unfortunately we had to make arrangements to pay it off almost R94K. But now the Garage is not registered again? Really, whois responsible for the charges of registering the Garage, is it me again just like the outstanding Body Corp? I have sent emails and I did not receive any feedback hence I have just escalated my matter to this platform so that someone can help who is pationate about service.
106 replies
13 months ago
Payment made on 27/03/2025 RCS App not reflecting on my General Purposes Card
Payment made on 27/03/2025 RCS App not reflecting on my RCS Store Card I have made payment via my RCS Banking App on the 27/03/2025 and usually the payment reflects within an hour or 2, this time around my account is not yet accredited since from the 27/03/2025. I call the call center last week they said i must send proof of payment but i did not get any reference to follow up or any feedback. I then logged a query with PAYU Payment Merchant, and they have confirmed to me that the payment was made and received and the store was accredited with the amount on the same day 27/03/2025. Please refer to the feedback below. Good day, Thank you for the provided order number. Kindly note that as the attachment contained an unmasked card number, it had to be removed from our system and the correspondence. For future queries, please always make sure to provide only the first 6 and last 4 digits of the card number (format: 123456******1234). Please be advised that the transaction with PayU reference: 618125812190667, shows in our system as successfully processed on 2025-03-27 and the amount R 10,535.00 was paid to store: Store Card Payment. You can see more details below: Date: Payment Method: Transaction Type: Status: Amount: PayU Reference: RRN: Bank Reference: Error Description: 2025-03-27 18:20:33 Card Reserve Reserve success R 10,535.00 618125812190667 000562039048 766068 - 2025-03-27 18:20:33 Card Finalize Finalize success R 10,535.00 618125812190667 000562039048 - - I wish you a pleasant day ahead! Kind regards, Please assist to allocate the payment to my account, that's all i need for now.
371 replies
13 months ago
Rcs Store Card extremely bad service with no customer care skills.
I have Rcs Store Card and the Rcs Staff don't understand their systems, on February I had available balance of R10 498 and made additional payment of R9541. 42 different dates and withdrew Total of R18 500.00, I was left with positive balance of R1539. 42 on the 4/3/2025. When I checked my balance is is overdrawn with R2640 and my available balance is gone, not because of being used but their manual adjustments. Called the call centre last week Friday, we did an exercise with Chelsea and after arriving at positive balance of R1539 that must be available, she escalated that for correction. Today I called again and received an email From Raessah who confirmed the figures as per above but not saying anything about correction. Where is customer service, why so much frustrations from RCS? All I want is for you to correct the manual adjustment that duplicated the last 4000 I took as withdrawal and fix my account back to where it was with positive balance, this is affecting my billing info.
106 replies
16 months ago
Bradlows Online
I bought Sealy Poloma BSet F 152 SL online and it was delivered on the 14th Dec 2024. The mattress had swallen spring and it is sagging and sinking in the center of the mattress. The quality is extremely poor and I am disappointed as the first time customer who experienced this type of quality of your product.
0 replies
18 months ago
RCS Card Extremely bad service
RCS Card have introduced the new security enhancement on their Banking app that's used liveness verification, unfortunately on the 02 Oct 2024 when i tried to log in the app prompted me to verify myself, the face was verified successfully but it gave the message that says We are unable to proceed with your login attempt because your liveness verification status have been blocked, please contact customer service on 0861 775 522. I then contacted the call Centre, and they said the call was logged for escalations and my query will be resolved between 3-5 days, it was on the 02/10/2024, the 5 days SLA need on 8th Oct 2024. I then called them and to my Suprise, no one is attending the query as it was lying with the Manager onsite. Once again no customer service here, no feedback, no text or call just to update me and explain what seems to be issue as i am unable to use the app, not tcan the assist me at the store. Do RCS really care about customer service, do they understand that any business that does not care about their customer will fail or have unhappy customers, what will happen if simple banking query like this can be attended with urgency when the big issue like ***** has taken place in the customer's account? Can we trust them for constantly failing us, their customers?
0 replies
21 months ago
Capitec Orkeny Bad Service.
ATM Cash Deposit at Capitec Orkney rejected and notes retained by the SSD, the depositor came inside the Branch and logged a ticket on the system with Ref: 122319693 last week Saturday 03/08/2024, the cash has not been refunded as yet and it is now 96 hours, the query exceeded by 2 days without being resolved. What a bad service from Capitec, when i logged on the WhatsApp track my incidents, it is not resolved, maybe i must keep them accountable for interest on the rejected deposit that should have been cleared already on the Tuesday.
106 replies
21 months ago
Extremely Bad Service and treating customers unfairly
I am RCS Card account holder and i use my RCS Card as my Transactional account, on the 24/6/2024 i have requested R1250 Cash Advance that was accredited to my account successfully, after that transaction i was left with positive balance of around R88, on the 25/6/2024 when i logged on my RCS App i realized the duplicate adjustment of the same amount R1250 by RCS Head Office and Mafikeng Branch. When i called in they said they will look into it and unfortunately time was moving without the feedback, i then logged the complaint on the 4/7/2024, i have never received any call from the complaint department, i then send a fromal letter complaint and on the response they said there's no duplicate, i was extremely unhappy because i know that someone is not doing what she is being paid for and did nothing to look at my query, so i then told my myself to wait for the posting of the statement which was yesterday, after i rceived the statement i have rep**** back to the last email from the complaint department with the attached statement showing 1 X R1250 deposit and 2 X - R1250 debits adjustments, and even after I have sent the proof, they still did not correct my account or apologies for the inconvenienced caused, i am extremely disappointment at the level of support and competency in RCS Customer care and Compliant department, I don't want any special treatment but to do their work and fix the mess they have caused. Apparently, Bronwyn sees nothing wrong for the customer to be debited 2 times and for the account to be overdrawn after doing 1 credit but debited 2 times, I believe this goes with the level of understanding and experience in this department. I have attached statement that shows my complaint but unfortunately its normal for Bronwyn.
58 replies
21 months ago
RCS Card Complaint, Customer Service Department Worse Service in the Industry
I am RCS Card account holder and i use my RCS Card as my Transactional account, on the 24/6/2024 i have requested R1250 Cash Advance that was accredited to my account successfully, after that transaction i was left with positive balance of around R88, on the 25/6/2024 when i logged on my RCS App i realized the duplicate adjustment of the same amount R1250 by RCS Head Office and Mafikeng Branch. When i called in they said they will look into it and unfortunately time was moving without the feedback, i then logged the complaint on the 4/7/2024, i have never received any call from the complaint department, i then send a fromal letter complaint and on the response they said there's no duplicate, i was extremely unhappy because i know that someone is not doing what she is being paid for and did nothing to look at my query, so i then told my myself to wait for the posting of the statement which was yesterday, after i rceived the statement i have rep**** back to the last email from the complaint department with the attached statement showing 1 X R1250 deposit and 2 X - R1250 debits adjustments, and even after I have sent the proof, they still did not correct my account or apologies for the inconvenienced caused, i am extremely disappointment at the level of support and competency in RCS Customer care and Compliant department, I don't want any special treatment but to do their work and fix the mess they have caused.
0 replies
26 months ago
Horrible Customer Service and lack of extra mile Service.
I have been collecting my wife's chronic medicine from Clicks Rustenburg Mall, in November 2023 the Pharmacist asked us why are we paying for medicine that is being covered by the Medical but showing Pending, I then contacted the Medical and they respond led to my email advising me to ask the Pharmacist to call them so that they can Approve. January 2024 we collected Medicine at Hars****er in Northern Cape and we really got excellent service from the Pharmacist there, she adviced us that there are Pending Medicine and the Pharmacist must call, we went to Rustenburg Mall to collect and advised them to call however they refused and even the Manager onsite 13/2/2024 told my wife that they are not going to call our doctor must call, we have provided them with script from the doctor and why was other pharmacist willing to call and help, where is the service here, what is the Managers duty if she is not pushing her staff to give excellent service?
0 replies
Review Distribution
5 Star
1 (4.761904761904762%)
4 Star
1 (4.761904761904762%)
3 Star
0 (0%)
2 Star
1 (4.761904761904762%)
1 Star
18 (85.71428571428571%)