SD
Strauss Daly Attorneys
Verified Business
SD
AI Review Summary
Based on recent customer reviews, Strauss Daly Attorneys is drawing significant frustration from individuals dealing with debt collection and conveyancing matters. A recurring theme is the difficulty in obtaining paid up letters after settling accounts, with customers consistently mentioning unanswered emails, dropped calls, and unresponsive consultants. Many describe persistent contact for accounts they dispute, including matters under debt review or already settled. Customers also raise concerns around professionalism, with reports of rude behaviour, early morning calls, and a lack of follow through on conveyancing queries and account documentation requests.
Performance(last 12 months):
TrustIndex
2.2
Ranking
#88
in Business & Legal Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|34 Reviews
Jul '25 - Jun '26
Recent reviews (34)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 10:19
***** ******* DEBT COLLECTORS
This company makes many calls in a day to customers demanding payments. They have now been calling me forfew years. The main issue is, when I ask them to share legal documents which authorizes them for making contact with me they respond rudely as if I should not be asking or I do not know my consumer rights. Their harassing operation calls are ******* as they dont produce any legal documentation when asked. I would give them a ZERO if that option was there. They are *****sters
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Anonymous
1 reviews | Active since Jan 2020
20 May 2026, 10:19
***** ******* DEBT COLLECTORS
This company makes many calls in a day to customers demanding payments. They have now been calling me forfew years. The main issue is, when I ask them to share legal documents which authorizes them for making contact with me they respond rudely as if I should not be asking or I do not know my consumer rights. Their harassing operation calls are ******* as they dont produce any legal documentation when asked. I would give them a ZERO if that option was there. They are *****sters
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 18:46
Paid Up Letter -Mission Impossible!
May I please get my Paid Up letter. I settled an account and now that I am requesting a paid up letter Nissa Munsamy would not even respond to my emails. When you call the Durban office they transfer you to a unit that always drops the call. Please help.
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Anonymous
1 reviews | Active since Jan 2020
23 Apr 2026, 18:46
Paid Up Letter -Mission Impossible!
May I please get my Paid Up letter. I settled an account and now that I am requesting a paid up letter Nissa Munsamy would not even respond to my emails. When you call the Durban office they transfer you to a unit that always drops the call. Please help.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 08:52
Harassment & POPIA Violation – ******** Contact
I am extremely frustrated with the ongoing harassment from Strauss Daly Attorneys. I am being repeatedly contacted regarding a debt linked to an individual who previously worked at our office. I have no connection to this matter, and I have never provided my contact details to this company, nor did the individual in question have permission to do so. Despite informing them multiple times that: I am not the person they are looking for I have no involvement in the debt They do not have consent to contact me They continue to call me. I have also clearly stated that their actions are in violation of POPIA (Protection of Personal Information Act), as they are processing and using my personal information without consent or lawful justification. I have repeatedly requested that my number be removed from their system, yet the calls persist. This behavior constitutes: Harassment ******** processing of personal information Failure to comply with direct requests to cease contact If this is not resolved immediately, I will have no choice but to escalate the matter formally and lay a complaint at Information Regulator, Council for Debt Collectors and National Consumer Commission.
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Anonymous
1 reviews | Active since Jan 2020
24 Mar 2026, 08:52
Harassment & POPIA Violation – ******** Contact
I am extremely frustrated with the ongoing harassment from Strauss Daly Attorneys. I am being repeatedly contacted regarding a debt linked to an individual who previously worked at our office. I have no connection to this matter, and I have never provided my contact details to this company, nor did the individual in question have permission to do so. Despite informing them multiple times that: I am not the person they are looking for I have no involvement in the debt They do not have consent to contact me They continue to call me. I have also clearly stated that their actions are in violation of POPIA (Protection of Personal Information Act), as they are processing and using my personal information without consent or lawful justification. I have repeatedly requested that my number be removed from their system, yet the calls persist. This behavior constitutes: Harassment ******** processing of personal information Failure to comply with direct requests to cease contact If this is not resolved immediately, I will have no choice but to escalate the matter formally and lay a complaint at Information Regulator, Council for Debt Collectors and National Consumer Commission.
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 08:42
Settlement offer still unrealistic despite my efforts
I am trying to settle an outstanding account originally with Woolworths, which is now with Strauss Daly Attorneys. I approached them in good faith because I want to resolve and close this account. As your records reflect, I have been making consistent monthly payments on this account for several years in good faith in an effort to resolve the debt. However despite these payments, the balance has reduced VERY slowly due to ongoing interest and fees. During a recent phone conversation I was advised that Woolworths is only willing to offer a 20% settlement discount. Unfortunately this amount is still far beyond what i can realistically afford given my current financial circumstances. I have made significant adjustments to manage my living expenses, including moving to a cheaper medical aid plan, yet the settlement offer remains unaffordable. This account has been outstanding 2021 and i am genuinely trying to settle responsibly. Despite my efforts, the current settlement position does not allow me to resolve this matter. I feel unheard in my plight and would appreciate if I can be accommodated . Also I requested this last week Monday from LLoyd and I had to call today to follow up. I want senior management to seriously consider my request as im not at all happy with the 20% discount offer.
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Anonymous
1 reviews | Active since Jan 2020
16 Mar 2026, 08:42
Settlement offer still unrealistic despite my efforts
I am trying to settle an outstanding account originally with Woolworths, which is now with Strauss Daly Attorneys. I approached them in good faith because I want to resolve and close this account. As your records reflect, I have been making consistent monthly payments on this account for several years in good faith in an effort to resolve the debt. However despite these payments, the balance has reduced VERY slowly due to ongoing interest and fees. During a recent phone conversation I was advised that Woolworths is only willing to offer a 20% settlement discount. Unfortunately this amount is still far beyond what i can realistically afford given my current financial circumstances. I have made significant adjustments to manage my living expenses, including moving to a cheaper medical aid plan, yet the settlement offer remains unaffordable. This account has been outstanding 2021 and i am genuinely trying to settle responsibly. Despite my efforts, the current settlement position does not allow me to resolve this matter. I feel unheard in my plight and would appreciate if I can be accommodated . Also I requested this last week Monday from LLoyd and I had to call today to follow up. I want senior management to seriously consider my request as im not at all happy with the 20% discount offer.
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 09:59
Poor service delivery
My husbands Finchoice account was first handled my Norton Lambrianos Att. Since November 2025 we are requesting for a detail statement of account from 2024 when the account was handed over. Two weeks ago we received messages that Strauss Daly Attorneys are no dealing with this matter. My husband send them a detail request that he want proof that they are now dealing with his account and that he want a detail statement of account from 2024 for some of our payments are not reflecting for what they have outstanding and per our recon there is a difference. No statement but sms'e of what they want us to pay and even a settlement letter. When we phone the most rude person answer the phone. Why do collection agency's tread you like ........ but if we as client as for info there is a delaying tactic. So they go do what ever they want and if you are firm back with them it is an issue. We must keep making payment with no sense of urgency of compliance to the clients request. Think all these agency must first get a course on how to be human. Please I dont need the automated reply
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Anonymous
1 reviews | Active since Jan 2020
6 Mar 2026, 09:59
Poor service delivery
My husbands Finchoice account was first handled my Norton Lambrianos Att. Since November 2025 we are requesting for a detail statement of account from 2024 when the account was handed over. Two weeks ago we received messages that Strauss Daly Attorneys are no dealing with this matter. My husband send them a detail request that he want proof that they are now dealing with his account and that he want a detail statement of account from 2024 for some of our payments are not reflecting for what they have outstanding and per our recon there is a difference. No statement but sms'e of what they want us to pay and even a settlement letter. When we phone the most rude person answer the phone. Why do collection agency's tread you like ........ but if we as client as for info there is a delaying tactic. So they go do what ever they want and if you are firm back with them it is an issue. We must keep making payment with no sense of urgency of compliance to the clients request. Think all these agency must first get a course on how to be human. Please I dont need the automated reply
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Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 06:17
No communication
am raising a formal complaint regarding the handling of my property transfer, which was finalised in November 2025. Despite the transfer being completed, I am still being billed for municipal rates and utilities for a property I no longer own. The City of Johannesburg requires certain documentation from the transferring attorneys in order to process a refund and correct the account. I have requested this documentation and assistance multiple times. To date, there has been no proper response, no clear communication, and no urgency shown in resolving this matter. During the transfer process, there was regular communication whenever documents or action were required from my side. Now that I require assistance with finalising an issue that arose from the same transfer, my emails are being ignored. This matter has been ongoing for months and has caused financial prejudice and frustration. I have requested meetings and calls, but there has been no proper engagement. If this matter is not resolved urgently, I will be left with no choice but to escalate it further. I hope this review prompts immediate attention and a proper resolution.
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Anonymous
1 reviews | Active since Jan 2020
14 Feb 2026, 06:17
No communication
am raising a formal complaint regarding the handling of my property transfer, which was finalised in November 2025. Despite the transfer being completed, I am still being billed for municipal rates and utilities for a property I no longer own. The City of Johannesburg requires certain documentation from the transferring attorneys in order to process a refund and correct the account. I have requested this documentation and assistance multiple times. To date, there has been no proper response, no clear communication, and no urgency shown in resolving this matter. During the transfer process, there was regular communication whenever documents or action were required from my side. Now that I require assistance with finalising an issue that arose from the same transfer, my emails are being ignored. This matter has been ongoing for months and has caused financial prejudice and frustration. I have requested meetings and calls, but there has been no proper engagement. If this matter is not resolved urgently, I will be left with no choice but to escalate it further. I hope this review prompts immediate attention and a proper resolution.
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 15:47
Summons
Highly dissapointed, I have reported several times to this company I'm currently unemployed an going through a divorce process, an it's painful to not be considered when such is raised. To my suprice, I have lost my previous number last year an have not revieved any recent emails since November an suddenly I get summons from tenent who stays were I used to stay as insosnce moved due to my situation. I have letter stating I'm unemployed an I have no source of income currently at all. I have moved as I'm going through divorce process an to be summoned in a place you even far from. How will I get to Pretoria if I don't have any source of income? Last communication by email revieved was in November. I know I could keep up with payments but if you don't have nay cent to pay, how must you pay? I'm going though alot here an wish I had atleast further given time, just imagine the disgrace for someone who is not ne getting my personal things. Something that's private to me. I think even if you tried my contact an couldn't get me as I lost contact I could have atleast be send recent email u like exposing my private things to a stranger. My personal email is boikhutsomokwena@gmail.com
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Anonymous
1 reviews | Active since Jan 2020
16 Jan 2026, 15:47
Summons
Highly dissapointed, I have reported several times to this company I'm currently unemployed an going through a divorce process, an it's painful to not be considered when such is raised. To my suprice, I have lost my previous number last year an have not revieved any recent emails since November an suddenly I get summons from tenent who stays were I used to stay as insosnce moved due to my situation. I have letter stating I'm unemployed an I have no source of income currently at all. I have moved as I'm going through divorce process an to be summoned in a place you even far from. How will I get to Pretoria if I don't have any source of income? Last communication by email revieved was in November. I know I could keep up with payments but if you don't have nay cent to pay, how must you pay? I'm going though alot here an wish I had atleast further given time, just imagine the disgrace for someone who is not ne getting my personal things. Something that's private to me. I think even if you tried my contact an couldn't get me as I lost contact I could have atleast be send recent email u like exposing my private things to a stranger. My personal email is boikhutsomokwena@gmail.com
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2026, 07:03
Paid up letter
Morning, I've settled my FINCHOICE account a year and a half ago. Till this day I haven't received my paid up letter and my account is now handed over to another entity. I've called and sent a numerous WhatsApp just to be told it was send when I didn't receive anything, what I dont understand is if they already have it on their system then why are they not resending?
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Anonymous
1 reviews | Active since Jan 2020
12 Jan 2026, 07:03
Paid up letter
Morning, I've settled my FINCHOICE account a year and a half ago. Till this day I haven't received my paid up letter and my account is now handed over to another entity. I've called and sent a numerous WhatsApp just to be told it was send when I didn't receive anything, what I dont understand is if they already have it on their system then why are they not resending?
0
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