CJ
crystal J
Active since Sep 2012
5
Reviews
0
Industries
Reviews
5 reviews1 month ago
Settlement offer still unrealistic despite my efforts
I am trying to settle an outstanding account originally with Woolworths, which is now with Strauss Daly Attorneys. I approached them in good faith because I want to resolve and close this account. As your records reflect, I have been making consistent monthly payments on this account for several years in good faith in an effort to resolve the debt. However despite these payments, the balance has reduced VERY slowly due to ongoing interest and fees. During a recent phone conversation I was advised that Woolworths is only willing to offer a 20% settlement discount. Unfortunately this amount is still far beyond what i can realistically afford given my current financial circumstances. I have made significant adjustments to manage my living expenses, including moving to a cheaper medical aid plan, yet the settlement offer remains unaffordable. This account has been outstanding 2021 and i am genuinely trying to settle responsibly. Despite my efforts, the current settlement position does not allow me to resolve this matter. I feel unheard in my plight and would appreciate if I can be accommodated . Also I requested this last week Monday from LLoyd and I had to call today to follow up. I want senior management to seriously consider my request as im not at all happy with the 20% discount offer.
53 replies
1 month ago
Woolworths settlement offer still unrealistic despite my efforts
I am trying to settle an outstanding account originally with Woolworths, which is now with Strauss Daly Attorneys. I approached them in good faith because I want to resolve and close this account. As your records reflect, I have been making consistent monthly payments on this account for several years in good faith in an effort to resolve the debt. However despite these payments, the balance has reduced VERY slowly due to ongoing interest and fees. During a recent phone conversation I was advised that Woolworths is only willing to offer a 20% settlement discount. Unfortunately this amount is still far beyond what i can realistically afford given my current financial circumstances. I have made significant adjustments to manage my living expenses, including moving to a cheaper medical aid plan, yet the settlement offer remains unaffordable. This account has been outstanding 2021 and i am genuinely trying to settle responsibly. Despite my efforts, the current settlement position does not allow me to resolve this matter. I would greatly appreciate if Woolworths Financial Services could review this matter and provide a more reasonable settlement option so that the account can finally be settled an closed. Customers who are making a genuine effort to resolve their debts should be supported, and I hope Woolworths will consider this when reviewing this case
0 replies
5 months ago
NO TRANSPARENCY NO URGENCY AFTER I PAID THEIR FEE
I started the process to remove my name from Debt Review in August 15 August 2025. I struggled to get clear, info or update regarding my case. After weeks of following up on progress I was informed my case is the 18th of November 2025. Today 28.11.25 when i did a follow up I was informed the case was pushed out to next year February as there was not enough judges to see to the cases on that day if that is even the truth. I will NOT recommend this company!! I was advised the process can take 20 working days to complete after the court hearing. its almost 4 months later now im told court case pushed to FEBRUARY ... I dont know if this is a delay tactic or a lie?
0 replies
14 months ago
Senior Manager needs to get involved in resolving query from October
PNR Department at Vodacom says they escalated a query to MBD (Nutun) department but no follow up. NO RESOLUTION. Its been weeks and weeks. im not getting anywhere all im getting is the same response and smses from Vodacom saying i must pay overdue amount that i paid in OCTOBER already!!!!!!! Can someone take OWNERSHIP for this query??? To Resolve it
106 replies
14 months ago
Query resolution training needed
I received a call from them stating my vodacom account was handed over to them. i receiced an email from their TEAM LEADER Mohlatse Mojela giing me the amount i need to pay the account number and REFERENCE. I pad it in October already . I did follow ups with them and Vodacom and was informed the reference number Mohlatse gave me was incorrect . After MANY Emails and escalations on their whatsapp number i was contacted by their Telecomcustomercare email to send instruction to have the reference number transfered to the correct reference number. NO Response afterwards. i have almost weekly follow ups and no response im now receiving smses from Vodacom stating i must pay them. i dont understand how things get escalated but not resolved?
301 replies
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