Mahindra Warranty Failure: Indefinite Sea Freight Delay & No Mobility Solution (Order #77742)

I am a Mahindra owner currently stranded in Centurion due to a critical failure in Mahindra South Africa's supply chain and customer service. My vehicle is under factory warranty and has been declared VOR (Vehicle Off Road) at Eljoney for an accident repair.

The required subframe (Part No: 0201ABA00030N) is on back-order. Despite my vehicle being a warranty unit, Mahindra Head Office (Nicolene Steyn) has informed me that the part will only be sent via Sea Freight from India. This is an unacceptable timeline for a customer without transport.

The specific failures are as follows:

Supply Chain Negligence: Choosing the cheapest shipping method (Sea Freight) for a warranty-standard vehicle that is off the road, instead of expediting via Air Freight.

Lack of Mobility: Despite the delay being on Mahindra's end, the dealership (Kempton Park) and Head Office have refused to provide a loan vehicle or rental, claiming "availability" issues.

CPA Violation: Under Section 54 of the Consumer Protection Act, I am entitled to a repair within a reasonable timeframe. Indefinite sea freight is not reasonable.

I stay 5 minutes away from the Mahindra Head Office in Centurion, yet I am being told I must remain without a vehicle for months. I demand that Arnold Reddy (Head of Logistics) or Rajesh Gupta (CEO) intervene to either Air Freight this part immediately or provide a courtesy vehicle today.

Order Details:

Dealer: Mahindra Kempton Park

Order #: 77742

Back-order #: BO0226455612