Worst service EVER and terrible customer care

Mahindra Clearwater,

We have a 2023 Mahindra ScorpioN 4Explore, bought in July 2024. In December 2024 we had to replace the front left drive shaft that just broke for no apparent reason, We took the vehicle into Mahindra Clearwater who advised us that the drive shaft was faulty, we had to wait 2 months for this part to arrive, in that time we needed a vehicle and the dealership said they didn't have any loan vehicles available and said we could drive our vehicle in the city in the meantime while we wait for the part to arrive. I at the time worked a dealership and drove this vehicle to work, heard a strange sound and asked 1 of our technicians to just take a look. Turns out Mahindra gave us the vehicle back with a dry transfer case and Mahindra Clearwater refused to arrange to have the vehicle towed back to their dealership, we arranged with a different Mahindra dealership to get the vehicle towed.

In the 2 months the vehicle was there the service advisor phoned my husband to give him an update on a completely different vehicle that had nothing to do with our vehicle.

Fast forward to December 2024, we ended up having an issue with the vehicles transfer case, as you put the vehicle into 4W high there was strange clunky noise. At the time we were in Louise Trichard and took the vehicle to Mahindra there, they checked it and said we could drive the vehicle back to Gauteng but we couldn't use the 4W drive setting.

We came back to Gauteng the 1st week of January 2026 and took the vehicle straight to Mahindra Clearwater, we were told they will assess the vehicle and give us feedback that same day. Again, the service advisor phoned us telling us the infotainment device needs a software update, but the problem is the transfer case!

They confirmed the issue was a faulty transfer case and said they will have to contact headoffice to open a warranty claim for the transfer case and that headoffice usually responds within 24hours. I had to phone them everyday 2 to 3 times a day to get some feedback as it took over a week to receive feedback about the warranty claim and again they told us they have no loan vehicles available.

I requested a full mechanical report on the vehicle as I'm fed up of having major parts pack up on a vehicle that's a year old and we haven't even taken this vehicle off road to a 3rd of it's apparent potential.

I was told by the workshop foreman that I can whatsapp him and he will provide me feedback on this vehicle but when I sent whatsapp messages, he never bothered to read them, I went into the dealership on the Saturday to get some answers face to face and got told by the service advisor that the service manager isn't working that weekend and that the dealer principal also isn'tworking that weekend, i tried to phone the dealer principal a couple times the followingweek and he too just never botheredto answer his phone or return my calls. We eventually 2 weeks later collected our vehicle and I spoke to the Service manager and asked about the mechanical report and he said I could whatsapp him and he will keep me informed about the status of this report and he will email it to me when it's ready.

It's been over a month now and they still don't have this report and unless I phone or message, I don't get feedback.

I get a strong feeling this place just doesn't care about customer service at all!!