SK
Sheena K
Active since Apr 2015
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Worst service EVER and terrible customer care
Mahindra Clearwater, We have a 2023 Mahindra ScorpioN 4Explore, bought in July 2024. In December 2024 we had to replace the front left drive shaft that just broke for no apparent reason, We took the vehicle into Mahindra Clearwater who advised us that the drive shaft was faulty, we had to wait 2 months for this part to arrive, in that time we needed a vehicle and the dealership said they didn't have any loan vehicles available and said we could drive our vehicle in the city in the meantime while we wait for the part to arrive. I at the time worked a dealership and drove this vehicle to work, heard a strange sound and asked 1 of our technicians to just take a look. Turns out Mahindra gave us the vehicle back with a dry transfer case and Mahindra Clearwater refused to arrange to have the vehicle towed back to their dealership, we arranged with a different Mahindra dealership to get the vehicle towed. In the 2 months the vehicle was there the service advisor phoned my husband to give him an update on a completely different vehicle that had nothing to do with our vehicle. Fast forward to December 2024, we ended up having an issue with the vehicles transfer case, as you put the vehicle into 4W high there was strange clunky noise. At the time we were in Louise Trichard and took the vehicle to Mahindra there, they checked it and said we could drive the vehicle back to Gauteng but we couldn't use the 4W drive setting. We came back to Gauteng the 1st week of January 2026 and took the vehicle straight to Mahindra Clearwater, we were told they will assess the vehicle and give us feedback that same day. Again, the service advisor phoned us telling us the infotainment device needs a software update, but the problem is the transfer case! They confirmed the issue was a faulty transfer case and said they will have to contact headoffice to open a warranty claim for the transfer case and that headoffice usually responds within 24hours. I had to phone them everyday 2 to 3 times a day to get some feedback as it took over a week to receive feedback about the warranty claim and again they told us they have no loan vehicles available. I requested a full mechanical report on the vehicle as I'm fed up of having major parts pack up on a vehicle that's a year old and we haven't even taken this vehicle off road to a 3rd of it's apparent potential. I was told by the workshop foreman that I can whatsapp him and he will provide me feedback on this vehicle but when I sent whatsapp messages, he never bothered to read them, I went into the dealership on the Saturday to get some answers face to face and got told by the service advisor that the service manager isn't working that weekend and that the dealer principal also isn'tworking that weekend, i tried to phone the dealer principal a couple times the followingweek and he too just never botheredto answer his phone or return my calls. We eventually 2 weeks later collected our vehicle and I spoke to the Service manager and asked about the mechanical report and he said I could whatsapp him and he will keep me informed about the status of this report and he will email it to me when it's ready. It's been over a month now and they still don't have this report and unless I phone or message, I don't get feedback. I get a strong feeling this place just doesn't care about customer service at all!!
0 replies
15 months ago
What happened WebAfrica, you used to be helpful
I've had multiple contracts with WebAfrica for years ranging from their LTE to their Fibre and never have I ever experienced such ******* service like I have in the last 3 months like I have now. I used to stay in Linden and had a contract for Fibre wbich i had little to no issues with and then I had to move to Krugersdorp where I was advised by WebAfrica that the only service available was LTE because the area doesn't have Fibre and that I only have 2 options MTN or Telkom and I've never had a good experience with Telkom and so I asked if MTN has a stronger connection and I was told both are equally good in the area I moved too. Since having this MTN LTE for 3 months I've logged more tickets for no connection that I've ever logged tickets with WebAfrica before, it take hours for someone to assist and when they do assist it takes almost a full day for the person assisting to give you clear instructions on how to troubleshoot the issue. Like I said I have never had this level of deep hatred and frustration for WebAfrica until now, what has changed with this company?? I used to live out in Muldersdrift where there is nothing and barley anyone around and most of the time atleast 4 to 5 times a week if not in a day I had to log tickets with Eskom to restore electricity to the area but I can honestly say I've exceeded that amount in 3 months with WebAfrica and for me that's says a lot, that I can receive better service from Eskom than I can from this company. To bad Eskom don't provide wifi.
0 replies
25 months ago
I received a response from Jackie Buni within +/- 10 minutes of me requesting a quote
I received a response from Jackie Buni within +/- 10 minutes of me requesting a quote. Jackie explained every aspect of my policy to me in a clear, friendly and very helpful manner as well as answered all of my concerns.
56 replies
38 months ago
RIDICULOUS SERVICE FROM MTN
I have canceled my contract with MTN towards the end of January as the signal in my area was so weak that I couldn't connect to the internet. I canceled this contract within my 7day trial period and was told that MTN at Ferndale ON Republic will handle the cancelation. The gentleman working there send multiple emails with regards to my cancelation and no one from MTN customer care or their cancelation department ever bothered to respond. I received a call from MTN customer care last week and the lady there told me that my request will be denied due to MTN not following their own proper cancelation procedures. I will not pay this account as I have canceled this contract and everytime I try to phone customer care or any number to do with MTN I can't get hold of anyone. Now I'm getting threats of my credit being affected because these guys can't their jobs properly.
0 replies
86 months ago
FNB - SUCH A JOKE
Right, I actually do not know what to do anymore other than close the accounts I have applied for. It has taken close to 2 months to sort out my accounts with FNB and yes FNB has phoned me regarding my 1st complaint but they didn't actually help me. I have been to a FNB branch 4 times and have been told everything is fine and sorted, but IT IS NOT FINE AND SORTED. It seems to me FNB think they are the only people to work a 08:00 to 17:00 job and the rest of us Non FNB employees have all the time in the world to phone and visit FNB branches and get nowhere. I have had enough of FNB and the staff not knowing what they are talking about and having a attitude with the customer. If you knew what you were talking about and have any idea of customer care.....I wouldn't be waiting 2 months to open an account. Not all of us have all day to run after FNB staff and sit around for answers. I have been more than compliant and more than patient with FNB, I am at my end with this company. I wouldn't recommend this bank if you were the last bank on earth.
56 replies
87 months ago
FNB Account Nightmare
Right where do I begin. I tried to apply for an FNB cheque account at the end of January 2019, it is the beginning of March and not only have I spoken to 10 different people with 10 different answers but I have also gone into a FNB branch and I was told that my bank account is all set up but I just need to receive my cards.....now it's taken more than 4 weeks to recieve my cheque account card and my credit card and now that I have received both cards, I haven't been given my account numbers. Please explain how am i supposed to be an FNB client when it takes 4 weeks to get my cards and 10 people later and i still have no account numbers, explain how this makes logical sense in the minds of FNB. Clearly my brain is too simple to understand why 1st of all it takes over a month to open an account and then no one can spell or amend a document with the incorrect spelling of my physical address and then I get my cards and cant use them because I don't have my account numbers. The physical address on my documents IS STILL WRONG. Please show me the logic. Please can someone at FNB who actually cares to help people get into contact with me and sort this mess out, I am sick to death of this place and I haven't even become a proper client yet because I haven't been given the opportunity.
56 replies
134 months ago
No helpful service
Good Day, i have had my cellphone for approximately 9 months. The 1st month i had this phone i had signal problems, i went into the store to fill out a customer form regarding my problem, within a week cell c customer care contacted me about my signal and then nothing changed. I'm still sitting with no signal, so i went back to the store to fill out yet again another form, same out come. I then after about a month went back into the store again for signal and the store manager took my phone for 2 hours, when i asked what was taking so long to fix my signal, she replied that she had been updating my software. i don't understand what a update has to do with my signal. I then went back the very next day as now my battery fully charged drained to 15% in 1 hour, the store manager couldn't help me, i was then told they will have to send my phone in and that will take 3-6 weeks to fix and they don't have replacement phones. I didn't send my phone in as i don't have a spare and i cant see how they expect me to be without a phone for more than a month. I have spoken to countless staff at customer care an i have had zero help. I am currently sitting with problems they wont assist me with.
76 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
5 (71.42857142857143%)