Cheap price, expensive damage, no response - be careful!

I used Maison Carbon Logistics for a household move from Pretoria to George under Invoice 720. The delivery was supposed to take place on 27–28 February 2024, but the load only arrived three days late on 2 March 2024. When my goods were finally delivered, several items were badly damaged. I reported the damages immediately during the unloading process and followed up with a formal written claim on 8 March 2024, supported by photographs and an itemised list of damages totaling approximately R60,500. Since then, I have repeatedly tried to resolve the matter. I have called, sent WhatsApp messages and multiple emails asking for feedback and requesting that they lodge a claim with their goods-in-transit insurer. Despite initially indicating that the matter would be looked into, they have simply stopped responding. My emails requesting updates have gone unanswered for months and years. It is extremely frustrating to be ignored after paying for a service that resulted in significant damage to my belongings. I am still waiting for Maison Carbon Logistics to honour the claim and deal with this matter properly.