****

The lodge cancelled my booking after settling payment, rewards agreed that the lodge would make a refund and everyday they would lie and say refund will be processed and never was done. They stopped responding to my emails and Ingrid their General Manager hung up the phone, when I advised her that it was rude of her to do that she sent a message stating that I will be hearing from her lawyers yet my refund wasn’t done. She said the owner didn’t have wifi and that’s why refund wasn’t done. There’s no alternative person to contact, when i asked for owners email address or contact she told me she wasn’t going to give me the details!