Scratched on drill

I bought one of those Makita drill box sets from makro a couple of months ago. The drill then stopped working after a while. I returned it to Makro and Makro sent it to Makita for repairs. Upon receiving the drill back their was a hand scratched engraving of a job number on the side of the drill. I took it back to Makro as this is unacceptable. Then today someone phoned me from Makita's workshop trying to explain why they do it and also said that I never told them not to scratch on it.<br> <br> Personally this is ridiculous! That is why they invented a serial number and PC's to keep track of items. You do not send in your car to a dealership and ask them to please not scratch their job number on it..!! I mean come on....