Over priced 5 Star Maliba Lodge

We reserved booking at Maliba Lodge on 29 Jun 2024 – 01 Jul 2024, we booked 5 star room for R4 392. On arrival on Sat 29 Jun we were checked in but they didn’t have basic things like Tobasco etc. First the wooden floor makes noise when you walk on it, secondly bathroom door as well doesn’t close properly and make noise when you close it. Shower drainage is poor. On the 30 Jun we had breakfast of which it’s just a standard break fast nothing fancy. Upon having lunch my wife ordered Wrap (Quesadilla) if am not mistaken, and she was served raw avocado (meaning we couldn’t cut it with table knifes), this was addressed with the staff and when she went to inform the kitchen staff we were told they are sorry and they didn’t know, no compensation whatsoever they just continued as if nothing happened.

Dinner time we order two course dinner which was soup and signature plate. The soup had no taste, and the pork signature plate was 1/5 in terms of the rating. We couldn’t even finish the food as they had no taste. It got worse I found out my firewood was changed not replaced, meaning the previous back we got was not different. As if that was not enough from 21:00 we lost power mind you this is 5 star sides when all this happens, no communication from receptionist, I had to go there myself to ask for an update as to what’s happening and was told the technician on side is looking into the matter. Power cam back after 15 minutes and didn’t last it was off again up until the following day on the 01 Jul 2024. On check out the was no remorse from the resort but just a demand to pay the remaining R4 392, I did settle the remaining budget because the receptionist guy couldn’t give us answered. I FEEL ****** AND REGRET THINKING BEING AT MALIBA LODGE 5 STAR HOUSE I WILL HAVE AN EVER-LASTING EXPERIENCE. TOTAL RIPOFF.