ML
Maliba Lodge
Unclaimed Business
ML
Maliba Lodge
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#9
in Travel & Vacation
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Brian T
1 reviews | Active since Jan 2020
15 Jan 2025, 12:59
Unlicensed Driver Hits My Car at Maliba Lodge – Management Refuses Responsibility!
I recently visited Maliba Lodge, a place I had previously enjoyed during a celebratory stay for my 5th anniversary. Unfortunately, my most recent experience on January 1, 2025, has left me deeply disappointed. While my family and I were having lunch at the lodge, my vehicle, parked in a designated area as directed by their staff, was hit by a vehicle driven by one of their employees, Ntoulane Ntsasa. Shockingly, Mr. Ntsasa did not have a valid driver’s license and was visiting the property in a private capacity. The damage to my vehicle resulted in an insurance excess fee of R13,500. Despite acknowledging the incident and Mr. Ntsasa’s role, Maliba Lodge has refused to take any responsibility for the lack of oversight that allowed an unlicensed driver to access and operate a vehicle on their property. Their reasoning is that it wasn’t a company vehicle and Mr. Ntsasa was not on duty. This raises serious safety concerns. If an unlicensed driver can cause material damage to vehicles on the property, what assurances do guests have about their safety? What if a pedestrian or child had been harmed? These are risks that Maliba Lodge appears unwilling to acknowledge or address adequately. To add to my frustration, the lodge has not responded to my fair proposal that the costs be shared equally between myself, Mr. Ntsasa, and the lodge. This lack of communication and accountability is unacceptable, especially for an establishment of Maliba Lodge’s reputation. I expected better from Maliba Lodge and am disappointed in their failure to resolve this issue amicably. I urge future visitors to be cautious and consider whether safety and guest satisfaction are genuinely prioritized.
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Brian T
1 reviews | Active since Jan 2020
15 Jan 2025, 12:59
Unlicensed Driver Hits My Car at Maliba Lodge – Management Refuses Responsibility!
I recently visited Maliba Lodge, a place I had previously enjoyed during a celebratory stay for my 5th anniversary. Unfortunately, my most recent experience on January 1, 2025, has left me deeply disappointed. While my family and I were having lunch at the lodge, my vehicle, parked in a designated area as directed by their staff, was hit by a vehicle driven by one of their employees, Ntoulane Ntsasa. Shockingly, Mr. Ntsasa did not have a valid driver’s license and was visiting the property in a private capacity. The damage to my vehicle resulted in an insurance excess fee of R13,500. Despite acknowledging the incident and Mr. Ntsasa’s role, Maliba Lodge has refused to take any responsibility for the lack of oversight that allowed an unlicensed driver to access and operate a vehicle on their property. Their reasoning is that it wasn’t a company vehicle and Mr. Ntsasa was not on duty. This raises serious safety concerns. If an unlicensed driver can cause material damage to vehicles on the property, what assurances do guests have about their safety? What if a pedestrian or child had been harmed? These are risks that Maliba Lodge appears unwilling to acknowledge or address adequately. To add to my frustration, the lodge has not responded to my fair proposal that the costs be shared equally between myself, Mr. Ntsasa, and the lodge. This lack of communication and accountability is unacceptable, especially for an establishment of Maliba Lodge’s reputation. I expected better from Maliba Lodge and am disappointed in their failure to resolve this issue amicably. I urge future visitors to be cautious and consider whether safety and guest satisfaction are genuinely prioritized.
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itumeleng M
1 reviews | Active since Jan 2020
11 Jul 2024, 09:20
Over priced 5 Star Maliba Lodge
We reserved booking at Maliba Lodge on 29 Jun 2024 – 01 Jul 2024, we booked 5 star room for R4 392. On arrival on Sat 29 Jun we were checked in but they didn’t have basic things like Tobasco etc. First the wooden floor makes noise when you walk on it, secondly bathroom door as well doesn’t close properly and make noise when you close it. Shower drainage is poor. On the 30 Jun we had breakfast of which it’s just a standard break fast nothing fancy. Upon having lunch my wife ordered Wrap (Quesadilla) if am not mistaken, and she was served raw avocado (meaning we couldn’t cut it with table knifes), this was addressed with the staff and when she went to inform the kitchen staff we were told they are sorry and they didn’t know, no compensation whatsoever they just continued as if nothing happened. Dinner time we order two course dinner which was soup and signature plate. The soup had no taste, and the pork signature plate was 1/5 in terms of the rating. We couldn’t even finish the food as they had no taste. It got worse I found out my firewood was changed not replaced, meaning the previous back we got was not different. As if that was not enough from 21:00 we lost power mind you this is 5 star sides when all this happens, no communication from receptionist, I had to go there myself to ask for an update as to what’s happening and was told the technician on side is looking into the matter. Power cam back after 15 minutes and didn’t last it was off again up until the following day on the 01 Jul 2024. On check out the was no remorse from the resort but just a demand to pay the remaining R4 392, I did settle the remaining budget because the receptionist guy couldn’t give us answered. I FEEL ****** AND REGRET THINKING BEING AT MALIBA LODGE 5 STAR HOUSE I WILL HAVE AN EVER-LASTING EXPERIENCE. TOTAL RIPOFF.
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itumeleng M
1 reviews | Active since Jan 2020
11 Jul 2024, 09:20
Over priced 5 Star Maliba Lodge
We reserved booking at Maliba Lodge on 29 Jun 2024 – 01 Jul 2024, we booked 5 star room for R4 392. On arrival on Sat 29 Jun we were checked in but they didn’t have basic things like Tobasco etc. First the wooden floor makes noise when you walk on it, secondly bathroom door as well doesn’t close properly and make noise when you close it. Shower drainage is poor. On the 30 Jun we had breakfast of which it’s just a standard break fast nothing fancy. Upon having lunch my wife ordered Wrap (Quesadilla) if am not mistaken, and she was served raw avocado (meaning we couldn’t cut it with table knifes), this was addressed with the staff and when she went to inform the kitchen staff we were told they are sorry and they didn’t know, no compensation whatsoever they just continued as if nothing happened. Dinner time we order two course dinner which was soup and signature plate. The soup had no taste, and the pork signature plate was 1/5 in terms of the rating. We couldn’t even finish the food as they had no taste. It got worse I found out my firewood was changed not replaced, meaning the previous back we got was not different. As if that was not enough from 21:00 we lost power mind you this is 5 star sides when all this happens, no communication from receptionist, I had to go there myself to ask for an update as to what’s happening and was told the technician on side is looking into the matter. Power cam back after 15 minutes and didn’t last it was off again up until the following day on the 01 Jul 2024. On check out the was no remorse from the resort but just a demand to pay the remaining R4 392, I did settle the remaining budget because the receptionist guy couldn’t give us answered. I FEEL ****** AND REGRET THINKING BEING AT MALIBA LODGE 5 STAR HOUSE I WILL HAVE AN EVER-LASTING EXPERIENCE. TOTAL RIPOFF.
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Bronwynn F
1 reviews | Active since Jan 2020
16 Jul 2021, 17:54
Pathetic Non Existent Service, No Feedback, Still waiting for Refund
10 minutes after paying the deposit on the 17th of June, I tried contacting someone at reservations to assist me to cancel the booking, but no one answered. After I made the reservation based on Google search telling me Maliba Lodge is 19 miles (+- 30km) away from Afriski, I saw that this is in fact not true as it is a 2 hours drive away from Afriski and unfortunately we can not drive 2 hours every day to get to Afriski. I have been desperately trying to get a hold of someone to assist me in cancelling the reservation that was made in error based on wrong information from Google. I sent am email confirming all the above to reservations and they apparently sent it to their Finance Dept the same day. I have had no reply or refund to date. It has been a month now and we have had to cancel our holiday due to the refund not being refunded in time to make another booking closer to the venue.
Helpful (0)
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Bronwynn F
1 reviews | Active since Jan 2020
16 Jul 2021, 17:54
Pathetic Non Existent Service, No Feedback, Still waiting for Refund
10 minutes after paying the deposit on the 17th of June, I tried contacting someone at reservations to assist me to cancel the booking, but no one answered. After I made the reservation based on Google search telling me Maliba Lodge is 19 miles (+- 30km) away from Afriski, I saw that this is in fact not true as it is a 2 hours drive away from Afriski and unfortunately we can not drive 2 hours every day to get to Afriski. I have been desperately trying to get a hold of someone to assist me in cancelling the reservation that was made in error based on wrong information from Google. I sent am email confirming all the above to reservations and they apparently sent it to their Finance Dept the same day. I have had no reply or refund to date. It has been a month now and we have had to cancel our holiday due to the refund not being refunded in time to make another booking closer to the venue.
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