BAD PRODOCT BAD SERVICE MAKRO CARNIVAL MALL

I bought Benettte Read Superchef 6 3.0 on the 29.12.2026 on the 18.01.2026 i used and it was it not cooking only heating i took it back to Makro and was told i missed the 14 day period , equipment had to go for testing , two weeks later received the product worst then the first time went back and returned and requested a refund the 1 st time round was told second time there will a refund , third time gave it back collect it , filthy lid and no plug and will go back for assesment . this has costed 6 trips to makro and back with being given he run round from the returns depart and Khumalo manager of Tevo. this is unacceptable i want my refund. this was bought brand new the invoice after the second return says fair condition was i sold a second superchfef