Cash crusaders ( Mall of Tembisa Shop Lg57a)

Good day, I’m making a review on Cash Crusaders (Mall of Tembisa). I made a loan on an item (Fridge) and I have been extending my loan term on the agreed interest Amount. The extension happens upon the reminder I receive from them, be it via Ozow payment Link or an sms reminder but to my suprise no communication was sent to me and my item has already been priced and displayed on the floor. When I asked the lady who represented herself as the store manager (Lindi) claims it’s not their duty to remind customers and she’s not even aware how the above reminders are generated. I’m really not happy with this response and would like to get my item back. The Headoffice number she provided doesn’t exist