Rudeness, incompetent, ignorant and negligence

I've had the most terrible experience with Mall of the North on Saturday the 14th, I went there to drop my niece and get a few things immediately when I got out of the Checkers liquor store after purchasing a drink, just next to Clicks I slipped from a spilled puddle of juice(no wet floor sign) and my bottle hit the ground and broke and I slipped, approached the mall center I was welcomed by an untrained unsympathetic lady who failed to even apologize for the event and told me there's nothing the mall can do, I requested to speak to othe manager she then advised me to go to the control room where there was no manager on site just security guys who took my details and apologized for my accident and asked if I'm okay as they already saw it on footage and promised to get the manager to contact me, until to date I haven't heard from them, I then called in the mall again today the same rude woman (Diana dhimjee) told me that the manager ( Sumari derider) is aware of the incident was waiting for me to come so that I can explain what happened, meaning no further investigation was done and she never bothered to invite me in or call to get further information or check the cctv. She further gave me an email address to call with no remorse or being apologetic about not contacting me.