Unbelievable levels of professionalism from staff and management

I would like to share my experience at this store that took place on Tuesday, 13th at 16h30. There was a sale and I shopped for clothes up to the value of R1300. We stood on the long line waiting to be served and there were only two tills that were operating. It's pick hour and they have a sale. I eventually made it to the front of the cashier. The cashier rang the items and about two kids boots between age 3 & 4 didn't have the price. The cashier tried to use the behind computer and told me it's not working. She is going somewhere else to get the price which is understandable. She then took too long and it was 17h00. I needed to pick up my toddlers at school and mind you I am pregnant standing in that long line. I asked the lady that was there how long does this take. She said she will go find out which also took long. I then inform the one cashier by the name of Dikeledi that was left that I need to go and pick up my kids unfortunately I can't wait any longer. Please take my details and inform me of the price of what I was buying. I will come back tomorrow. She took my details and no one called me. On Wednesday, 14th, went back to the store and spoke to management and they took my number unfortunately the number was short, so he couldn't call me back. On the 16th Feb, I went back and they informed me that they don't keep the sale items aside, they threw away my number without calling. I was standing there listening to the cashier and management addressing the matter in Tshwana or Pedi. I could just make out in between what they were saying in between the English words that were thrown in between which I found it to be unprofessional. Management didn't bother to even apologize the fact that they threw away my number without informing me of the policy. The boots were not on the sale. So, why didn't they keep them aside? I asked the question? I asked if it is also the policy to have items of the floor without prices. Surely, I believe i have a right to know the price before i purchase it. Is the Woolworths service charter or promise that we will not have prices on the items. You may purchase them, but we don't know the price?. They agreed they they will look for items and let me know. Unfortunately, I had to go pick up my kids and attend classes which finished at 19h00 in Midrand. So, they called me back to come back. I informed them that unfortunately I have classes. The management threw a policy to me which they had an obligation to inform me off before they took my number. I asked the questions so, I had all the intention to buy. The items were short of the service they you should be informing me.So, I don't have a recourse because of your policy. Your staff admitted to taking my number, so that i can be updated on the status and I can make an informed decision. She further admitted that she threw away the number on the dustbin and didn't deliver the promise if calling and at least inform that they don't keep the items aside. The store close at 19h00. I left at 17h00. I had to go back using my time and petrol and only to be addressed unprofessionally in a vernacular language that I don't understand. The management left a voice massage about the policy. No apology on level of unprofessionalism and the fact that they made a promise that they couldn't deliver on. What kind the Service Charter is that.