ES
Enhle S
Active since Nov 2021
7
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Reviews
7 reviews10 months ago
Letter of commendation Eugene Malusi Mmusi
I want to highly commend Eugene Malusi Mmusi for his outstanding support in resolving my query. He demonstrated exceptional dedication, passion, and problem-solving skills, going above and beyond to ensure my issue was resolved. His commitment to excellence and positive attitude make him a valuable asset to Regenesys. I'm grateful for his hard work and wish him all the best in his future endeavors. I believe his exceptional service deserves recognition and reward. Please share this feedback with the Chairman, as it's essential he knows about the great work being done by his team.
56 replies
26 months ago
Unbelievable levels of professionalism from staff and management
I would like to share my experience at this store that took place on Tuesday, 13th at 16h30. There was a sale and I shopped for clothes up to the value of R1300. We stood on the long line waiting to be served and there were only two tills that were operating. It's pick hour and they have a sale. I eventually made it to the front of the cashier. The cashier rang the items and about two kids boots between age 3 & 4 didn't have the price. The cashier tried to use the behind computer and told me it's not working. She is going somewhere else to get the price which is understandable. She then took too long and it was 17h00. I needed to pick up my toddlers at school and mind you I am pregnant standing in that long line. I asked the lady that was there how long does this take. She said she will go find out which also took long. I then inform the one cashier by the name of Dikeledi that was left that I need to go and pick up my kids unfortunately I can't wait any longer. Please take my details and inform me of the price of what I was buying. I will come back tomorrow. She took my details and no one called me. On Wednesday, 14th, went back to the store and spoke to management and they took my number unfortunately the number was short, so he couldn't call me back. On the 16th Feb, I went back and they informed me that they don't keep the sale items aside, they threw away my number without calling. I was standing there listening to the cashier and management addressing the matter in Tshwana or Pedi. I could just make out in between what they were saying in between the English words that were thrown in between which I found it to be unprofessional. Management didn't bother to even apologize the fact that they threw away my number without informing me of the policy. The boots were not on the sale. So, why didn't they keep them aside? I asked the question? I asked if it is also the policy to have items of the floor without prices. Surely, I believe i have a right to know the price before i purchase it. Is the Woolworths service charter or promise that we will not have prices on the items. You may purchase them, but we don't know the price?. They agreed they they will look for items and let me know. Unfortunately, I had to go pick up my kids and attend classes which finished at 19h00 in Midrand. So, they called me back to come back. I informed them that unfortunately I have classes. The management threw a policy to me which they had an obligation to inform me off before they took my number. I asked the questions so, I had all the intention to buy. The items were short of the service they you should be informing me.So, I don't have a recourse because of your policy. Your staff admitted to taking my number, so that i can be updated on the status and I can make an informed decision. She further admitted that she threw away the number on the dustbin and didn't deliver the promise if calling and at least inform that they don't keep the items aside. The store close at 19h00. I left at 17h00. I had to go back using my time and petrol and only to be addressed unprofessionally in a vernacular language that I don't understand. The management left a voice massage about the policy. No apology on level of unprofessionalism and the fact that they made a promise that they couldn't deliver on. What kind the Service Charter is that.
0 replies
35 months ago
FNB Consultant screamed at me as a way of explaining their Value Added product.
I just got screamed at by an e-bucks fnb consultant. She informed me that it's her first time that she is screaming at a client. I am truly disappointed that FNB service charter includes screaming at clients as way of explaining to their customers the service offering of the value add product called e-bucks. Please do listen to the recording. It is unacceptable and unprofessional and traumatic to receive such service. Am I a child now.
53 replies
35 months ago
Disgusting! Appalling! Absolutely Revolving FNB PRIVATE BANKING SERVICE
Disgusting! Appalling! Service. I just got a phone call from Mall@ Reds branch. They're updating me on the changes that I made in the branch in January. I updated my surname as per the compliance requirements in January,but my surname will be changed in June. So, it takes almost six months to change a surname at FNB. That's even longer than getting a new identity document at home or a driver's license. This is ridiculous. Is this the new FNB service charter. I'm losing business opportunity because of their poor customer service.
53 replies
36 months ago
INCOMPETENCE & APPALING SERVICE OF PRIVATE WEALTH SUITE /PRIVATE BANKING I
I I would like to express my huge disappointment at FNB Premier Banking incompetence. I wanted to update my marriage status as per the law after getting married. I was informed that I need to physically present myself at the branch with original documents. I did exactly that. A few days ago, I was due to receive my new bank cards. Only to discover that they are in my old surname. I informed them that I'm declining the delivery due to outdated information on the cards. I need the cards to be in my new surname . To date, I haven't received my cards and no feedback either. Today, I needed a bank statement only to discover that the bank statement is still in my old surname. When i asked them, they told me to wait for the next cycle and to resubmit the documents. How was the other information changed if i have to resubmit the documents. I am utterly disappointed at FNB Incompetence. I have comp**** with what is required, but they are *********** to even live up to their service charter. They told me it's beyond their control to change the surname after three months. I must wait for another month. They have promised to resolve my query in 24-48. I'm still waiting for feedback.
53 replies
36 months ago
FNB PREMIER BANKING (PRIVATE WEALTH SERVICE) INCOMPETENCE
I would like to express my huge disappointment at FNB Premier Banking incompetence. I wanted to update my marriage status as per the law after getting married. I was informed that I need to physically present myself at the branch with original documents. I did exactly that. A few days ago, I was due to receive my new bank cards. Only to discover that they are in my old surname. I informed them that I'm declining the delivery due to outdated information on the cards. I need the cards to be in my new surname . To date, I haven't received my cards and no feedback either. Today, I needed a bank statement only to discover that the bank statement is still in my old surname. When i asked them, they told me to wait for the next cycle and to resubmit the documents. How was the other information changed if i have to resubmit the documents. I am utterly disappointed at FNB Incompetence. I have comp**** with what is required, but they are *********** to even live up to their service charter. They told me it's beyond their control to change the surname after three months. I must wait for another month to get my statement with updated information. Even African bank has better service than this.
53 replies
54 months ago
Intercare@Mall55 Service is disgusting and the Practice Manager is incompetent
This is the most incompetent experience with staff, place and disgusting service you can ever go to if you are sick. When we raised the complain that she was not wearing a mask properly and that the mask must cover her nose. The staff told us that she doesn't have energy. The Doctors here are good and brilliant. The Dr Raj Kolapan and Dr Thapelo Mogashane are owesome, very helpful and explain exactly what to expect as a patient. It's a pity that they have incompetent staff and incompetent Office Manager or Practice Manager. The Office Manager of the place is the worst because she can't even address the incompetence of staff working there and patient complaints. It's not surprising as she is incompetent herself. All i was hearing was a worldwide practice that they can't even observe by simply thing of wearing the mask properly. The staff are strict on their protocol, but they can't attend properly to a patient that living with a disability. You ask for water because the drip is making your mouth dry , you are told its not their problem. The staff speak Tswana or Sotho and shout at you from the corridor. They can't provide assistance if you can't walk, but your caregiver can't take you in. It's a pity that our family has to look for a different Medicare because of the incompetence of the Practice Manager or Office Manager and their staff. Dr Raj Kolapan and Dr Thapelo Mogashane you are brilliant.
0 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)