Contradicting Refund Policy

I bought pvc wall panels on the 18th of March but my clients were not happy with the color, as I own a renovations company so I brought it back for a refund on the 24th of March, as their policy stipulates that refunds and exchanges are done within 30 days. When I get to the store they tell me they don’t do returns and refunds which contradicts their policy, the manager Shaun didn’t want to come out to deal with this matter and he kept sending people to tell me they don’t do refunds. Luckily I spoke to a gentleman called Aslam Omar who assisted me and orchestrated my refund, he even went as far as calling head office to make my refund cash even though I initially paid by card and they don’t do refunds more than R2500, but he made that happen.

It is appalling that we have companies that want to operate in SA but does not want to comply with South African consumer’s acts and laws.

Thanks to Aslam and Krish who were very helpful in getting my refund