************ business ethics.

This company blocked my wife from one of the WhatsApp groups when my wife complained about poor service. We then recently discovered that they have a fee for pensioners and although they were aware that I have been a pensioner for over 4 years, they charged us more than double the fee for pensioners all this time. When we discovered this, we informed them on 09 September 2025 that we are cancelling our contract with them. The lady we informed, assured my wife that we will still be covered to END SEPTEMBER 2025 and that they will cancel the debit order. They attempted to keep us as a client with the reduced fee they charge pensioners. We declined. Now on the 1st October 2025, they deducted another full payment (not pensioner fee). When I queried this, they claimed we only cancelled on 25 September 2025 (which was the date when we declined their reduced fee). When that attempt did not work, they claimed they sent me a cancellation document on 25 September and that document was proof that I was aware of an applicable 1 month notice period. When I requested proof of the e-mail where that alleged document was sent, they could not provide it because such a document was never sent. So when this attempt did not work either, they ignored the fact that we were assured by one of their employees that the debit order would be cancelled and we would still have security cover until the end of SEPTEMBER (NOT OCTOBER) and claimed this one month notice period was part of the original contract. I have proof of all of this. So, beware!!!