Useless call back and security response skills

Took 11 months of constant calls for me to finally decide to go with another security team ... And this is purely due to their lack of communication skills and constant lies with regards to alarms going off and not being recorded by them To top it all off at the end of this all I was promised a management team call ... I am still waiting for that call ... Bit of advise if they say my manager will call you shortly ... It basically means they aren't going to call you