Mambo's Storage and Home
2.7|39 reviews
GT
Guanita T
1 reviews | Active since Member
24 Oct 2024, 12:58
Bad Customer Service from Mambo's staff
Mambo's Brackenfell, has the most unfriendly and unhelpful staff. Mambo's is advertising a Sunny Shell Pit in lime green. When I visited the store there was no stock of the green but the Durbanville branch had one which they would send over to the Brackenfell Branch. I left my contact details and was promised that I would be contacted, this did not happen. After enquiring after a few days I was informed the order was in the store and I could collect. A few minutes later I was informed that is was the wrong order delivered to the wrong branch and they were not sure when the new stock would arrive. Why do companies advertise a product which they no longer stock.
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Replies (53)Mambo's Storage and Home's replyOfficial
24 Oct 2024, 13:24Good day, Guanita. Thank you for bringing this to our attention. We sincerely apologize for the miscommunication and any inconvenience caused. We recently had a change in management at our Cape Gate store, which may have led to some confusion. We will address this with our team to ensure it doesn’t happen again. Would you like us to source the lime green option for you?
Best regards,
Mambo's Storage and Home's reply24 Oct 2024, 13:24
Official
Good day, Guanita. Thank you for bringing this to our attention. We sincerely apologize for the miscommunication and any inconvenience caused. We recently had a change in management at our Cape Gate store, which may have led to some confusion. We will address this with our team to ensure it doesn’t happen again. Would you like us to source the lime green option for you?
Best regards,