A circus at the Monte casino Mangwanani

Item: Mangwanani Private African Day Spa
Rating: 1
Author: Anusha P

We booked the Pivot hotel for 5 ppl a full day. I was so disappointed with the poor service we received - It seem as if we were in a circus - it was so nosy - the food was cold and poor quality. Lockers didn't work - gowns they didnt have size and when we asked - it was like we asking too much. The ladies kept asking us for a tip - extremely unprofessional. For the amount spent - was very disappointment- never again

Helpful (0)

Replies (53)

0

Replies (53)

Mangwanani Private African Day Spa's replyOfficial

22 Sept 2025, 12:53

Dear Anusha, Thank you for taking the time to share your experience. We sincerely apologise for the unsatisfactory service you received during your recent visit to our Pivot branch at Montecasino. What you described does not reflect the high standards we aim to maintain, and we regret that your experience did not meet your expectations. Our Customer Liaison Manager has been in direct contact with you to address your concerns, and we are pleased that you were satisfied with the outcome of that engagement and the resolution provided. We greatly value all feedback, as it helps us to improve our service delivery. Your concerns regarding noise levels, food quality, locker functionality, gown availability, and staff conduct have all been noted and addressed with the relevant teams. We hope to have the opportunity to restore your confidence in our brand in the future. Warm regards,
Mangwanani Management

Best regards,

Mangwanani Private African Day Spa's reply22 Sept 2025, 12:53

Official

Dear Anusha, Thank you for taking the time to share your experience. We sincerely apologise for the unsatisfactory service you received during your recent visit to our Pivot branch at Montecasino. What you described does not reflect the high standards we aim to maintain, and we regret that your experience did not meet your expectations. Our Customer Liaison Manager has been in direct contact with you to address your concerns, and we are pleased that you were satisfied with the outcome of that engagement and the resolution provided. We greatly value all feedback, as it helps us to improve our service delivery. Your concerns regarding noise levels, food quality, locker functionality, gown availability, and staff conduct have all been noted and addressed with the relevant teams. We hope to have the opportunity to restore your confidence in our brand in the future. Warm regards,
Mangwanani Management

Best regards,