Booking experience.

I am extremely disappointed with my booking experience. On 11 December, I booked the Moonlight Spa Treatment for 13 December. The staff member took all my details and confirmed the booking process, only for me to later discover that the booking was never actually made.

This treatment was meant to be a special anniversary gift, and instead it turned into a complete disaster. There was no follow-up, no confirmation, and no accountability when the error was discovered.

For a spa that markets luxury and special experiences, this level of disorganisation is unacceptable. A simple mistake like this completely ruined what was meant to be a meaningful occasion. I would strongly advise others to double-check their bookings, as reliability is clearly an issue