Mangwanani Private African Day Spa
2.2|279 reviews
LB
Leandrie B
1 reviews | Active since Member
15 Sept 2025, 08:28
Dont go to this spa
I had an absolute horrific and traumatising experience and therefor can not give a good rating. I was at the Spa Sunday 14 September 2025 for a much needed relaxing pedicure with my 70 year old Mother. The Spa is beautiful and gave a very strong impression of a tranquil environment, which is why we picked this one. Unfortunately, staff was throwing a blind eye at customers blatently disturbing the peaceful environment being loud and on the phone. When my mother questioned this, staff and management and or supervisors continued to ignore her being verbally attacked by these clients who then proceeded to stand up and threaten me with a physical fight. No intervention or security was offered. This happened to be the most unprofessional and unrealistic experience at this Spa as advertised. I can only hope that the trauma it left my Mother and I with, will be soon forgotton and that no other clients will have the same experience.
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Replies (53)Mangwanani Private African Day Spa's replyOfficial
22 Sept 2025, 12:32 Dear Leandrie, Thank you for your feedback. We are truly sorry to hear about your recent experience at Mhlanga Sands Spa and the distress it caused you and your mother. Please be assured that this matter was taken very seriously and has been thoroughly investigated and addressed by Mhlanga Sands management. We are pleased that our management team was able to connect with you directly to engage on the matter and work toward a resolution. At Mhlanga Sands Spa, we are committed to providing a serene and professional environment for all our guests, and we regret that your experience fell short of this standard. Your feedback has contributed to our ongoing efforts to improve guest care and ensure that all concerns are handled appropriately and promptly in future. Thank you once again for bringing this to our attention. Kind regards, Mangwanani Management
Best regards,
Mangwanani Private African Day Spa's reply22 Sept 2025, 12:32
Official
Dear Leandrie, Thank you for your feedback. We are truly sorry to hear about your recent experience at Mhlanga Sands Spa and the distress it caused you and your mother. Please be assured that this matter was taken very seriously and has been thoroughly investigated and addressed by Mhlanga Sands management. We are pleased that our management team was able to connect with you directly to engage on the matter and work toward a resolution. At Mhlanga Sands Spa, we are committed to providing a serene and professional environment for all our guests, and we regret that your experience fell short of this standard. Your feedback has contributed to our ongoing efforts to improve guest care and ensure that all concerns are handled appropriately and promptly in future. Thank you once again for bringing this to our attention. Kind regards, Mangwanani Management
Best regards,