Review ofMangwanani Private African Day Spa
Mangwanani Private African Day Spa
2.2|8 reviews
LH
Lisa H
1 reviews | Active since Member
09 Oct 2025, 12:06
Unbelievable cheak
I have being trying to speak to a manager since yesterday. The customer service is absolutely **********. I booked for 9 people for the pivot branch, paid and now get told the branch has moved to Fourways Mall!!!!!! Unbelievable I don't want to go to a mall for a tranquil spa day really and then can't get hold of a manager to refund me. Unacceptable
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Replies (71)Mangwanani Private African Day Spa's replyOfficial
11 Nov 2025, 08:38 Dear Lisa,
We sincerely apologise for the inconvenience caused and the frustration you experienced in trying to reach our team. The relocation of our Pivot branch to Fourways Mall was communicated across our channels; however, we regret that this information did not reach you ahead of your visit. We completely understand your disappointment and appreciate your feedback, which has been shared with our management team to ensure this is addressed appropriately.
We sincerely apologise for the inconvenience caused and the frustration you experienced in trying to reach our team. The relocation of our Pivot branch to Fourways Mall was communicated across our channels; however, we regret that this information did not reach you ahead of your visit. We completely understand your disappointment and appreciate your feedback, which has been shared with our management team to ensure this is addressed appropriately.
Best regards,
Mangwanani Private African Day Spa's reply11 Nov 2025, 08:38
Official
Dear Lisa,
We sincerely apologise for the inconvenience caused and the frustration you experienced in trying to reach our team. The relocation of our Pivot branch to Fourways Mall was communicated across our channels; however, we regret that this information did not reach you ahead of your visit. We completely understand your disappointment and appreciate your feedback, which has been shared with our management team to ensure this is addressed appropriately.
We sincerely apologise for the inconvenience caused and the frustration you experienced in trying to reach our team. The relocation of our Pivot branch to Fourways Mall was communicated across our channels; however, we regret that this information did not reach you ahead of your visit. We completely understand your disappointment and appreciate your feedback, which has been shared with our management team to ensure this is addressed appropriately.
Best regards,