Poor service at its best

Am very much disappointed about the level of service I got from this Hotel I was first thinking they are professional but none, I booked for my wife birthday and was treated like I booked for seminar, even seminar was much better because the get welcoming snacks and sweets or diluted juice, worst part that annoyed me most was then when were the told sweet cookies are desert and gave us desert plates, whilst they quoted desert and sweet cookies our guest was so disappointed let alone my wife, where in this earth you can charge a person desert and sweet cookies and when you asked you been told very same sweet cookies are desert. no custed nothing. with money I paid there I felt like I was robbed. I think they must be open on set and explain every contents when one book for events like this.