Bad service and no company policies

I bought Dermafix products by the ManiPedi store Somerset West Mall branch. After purchasing them, I spoke with the consultant and she recommended me a different cleanser to the one I purchased. after 4 days I had severe breakout, I went back to the store and without giving me any sample products she said it will go away, that was the Friday, it became worse over the weekend, I went back the Monday and she was on a bathroom break and left my number, she however didn't give me a call back. I eventually emailed Dermafix the company itself and was told to go back and get some sample products, I did. I spoke with someone else,when I asked about the return policy of the cleanser she gave me 100 reasons why it couldn't be the cleanser. I have used this product before and I know that the cleanser is making my skin dry, where as the cleanser I purchased originally works better. I have left my details with ManiPedi last week Wednesday and a week later no call back. I also left me details on email for Dermafix and no 1 has emailed back or contacted me back. I have spent money on something I can't used, that I didn't buy, but was recommended and now no one seems to wanna tell me or show me their return policies, what kind of business are you running??? This is my face and the only one I will ever have, if your products have a bad reaction on a person's skin, you as a institution should refund the customer, other spaces does it... Why not you?