Order not received and supplier not helping me

I placed order on 26 December 2025. It was shipped from origin warehouse in UK on 6 January 2026. It is now 10 February 2026 and I have not received my order. On follow ups with Manscaped, they assured me the courier would contact me. No contact received. Then I was told to contact the courier, yet when looking up the tracking number on the courier website, it is not found. At the moment, it feels that I have been ****med.