Unsatisfactory service and product

I had ordered so skin care from Maobsession Glow, so collected the parcel today. To my surprise, the turmeric scrubs I had ordered were not properly closed as a result the liquid was all over the bubble wrap and the other things I had ordered. I then sent an message on WhatsApp to the owner informing her that I had received the parcel including the replacement glow serum (in my previous order, the cap of a bottle was faulty). I had also informed her about the two scrubs that were not closed properly. She apologized and advised that I must add water. Wat type of response it that? I then informed her that she does not take me seriously as a customer cause the issue remains unresolved . She then sent an voice note informing me that she does not understand why I am saying that she does not respect me as a customer cause the water came out.