LM
Lusanda M
Active since Feb 2021
3
Reviews
0
Industries
Reviews
3 reviews16 months ago
Unsatisfactory service and product
I had ordered so skin care from Maobsession Glow, so collected the parcel today. To my surprise, the turmeric scrubs I had ordered were not properly closed as a result the liquid was all over the bubble wrap and the other things I had ordered. I then sent an message on WhatsApp to the owner informing her that I had received the parcel including the replacement glow serum (in my previous order, the cap of a bottle was faulty). I had also informed her about the two scrubs that were not closed properly. She apologized and advised that I must add water. Wat type of response it that? I then informed her that she does not take me seriously as a customer cause the issue remains unresolved . She then sent an voice note informing me that she does not understand why I am saying that she does not respect me as a customer cause the water came out.
0 replies
27 months ago
Terrible service from Herotel Queenstown
We have not had wifi since Tuesday, 09 January, we then brought the matter to your attention on Wednesday morning. Up until now there has been no connectivity. On Wednesday, Asithandile called and said he would call back, but he did not. On Thursday, Zikhona called and was on the phone for a while, the issue was still unresolved. I then logged another query on Friday, Dale also could not resolve the issue. I logged another query on Friday, Nkosinathi was the agent , he advised that the matter had been escalated for a callout and nothing, I was then called by Dale and he promised to look into the issue and I had advised him that should the issue not be resolved, then we are cancelling with immediate effect. Should this not be resolved by 12h00 today, then we have no choice but to cancel our subscription. It is really not fair that we have to pay for wifi that is not working. No one has got the decency to inform us about what is happening, we are the ones who have to make contact/update. On Tuesday, two technicians (Dean and Keanan) showed up unannounced, after checking what the issue was, they discovered that the dish outside was faulty and did not have any equipment to have it fixed. They left without fixing the issue. Now we have three issues: - no wifi and it has been over a week - asked for cancellation due to Herotel being ***********, that did not happen - technicians showed up and left without fixing the problem Herotel doe not respect their customers and are a selfish company. We need more telecom companies to offer a better service a specially in the outer areas. Lusanda
0 replies
63 months ago
Poor service and communication by the Unlimited
Last year in May we lost a loved one. We submitted a claim and only told that the waiting period had been changed to two years for natural causes and that the claim could not be processed. Then in October last year, we were contacted by one of the consultants informing us that The Unlimited had reviewed its policy and has realized that they never informed us about the change of the waiting period. We then had to redo the whole process. We only managed to have the forms completed in January this year by the hospital. I then submitted all the necessary documents to the Unlimited on 19 January this year. To date no one has contacted us about the outcome of the claim. I sent another email on 4 February asking for developments, still there was no reply. On 15 February, I called The Unlimited, they confirmed that they had received the documents but could not tell me what the outcome is because I am not the policy holder, my mother is. I find it strange that along they have been dealing with me (sending claim, they even called when they wanted us to resubmit the forms). They had said that someone would contact my mother within 24 hours, it now over a month since I had contact with them and they have not bother3ti contact me or my mother. The Unlimited do not take their clients seriously and could not be bothered as long as their are making money, all is well with them.
56 replies
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3 (100%)