Policy review at Jet store

Good day halo Peter I would like to lay a complain regarding jet store, I just recently find out that am paying a policy with out my concern, I have been paying so many years and I did not sign any legal documents or any agreement, kindly assist me because I tried to talk to one of the consultants but she dropped a call on me hence am approaching you to help me and I want my money all of it since from day 1, please help, my name is Beauty Modisane 5711230744085