MP
Mara phones
Unclaimed Business
MP
Mara phones
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Ranked In Internet & Telecoms
#36NPS Score
0Unlikely
Ranking
#36
in Internet & Telecoms
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencemM
moroke M
1 reviews | Active since Jan 2020
30 Aug 2021, 16:28
Customer comes first.
I bought a smart phone without a screen saver because it was not available at the store. After four months the phone was returned to the store because the screen was damaged. The store requested payment to be made before they could fix the device. I therefore made EFT payment based on the amount quoted and emailed and sms Payment Notification to the store. I was assured that it will take probably a week to complete the makeover in terms of their turnaround time since the job is done in Pietermaritzburg (Head Office). Later on after a week I contacted the store but to my surprise I was informed the phone was still in the store. The reason furnished was that they didn't receive payment from me. Based on my assessment what was supposed to have happened here is that; 1. The branch store must be empowered to be able to access the bank accounts of the company to retrieve clients information such as proof of payment on the system without relying on the Head Office to provide such information. 2. There must be an efficient and effective flow of information between the Head Office and the stores on continuous basis to improve communication through electronic devices such as landline telephone, mobile phones or emails manned by dedicated personnel at Head Office. This will help to ensure that unresolved tasks and outstanding jobs are attended to as soon as possible to avoid any delays that will impact the customers negatively. 3. The staff at the stores and Head Office must undergo intensive customer care training to increase customer satisfaction and eradicate customer complaints.
Helpful (0)
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moroke M
1 reviews | Active since Jan 2020
30 Aug 2021, 16:28
Customer comes first.
I bought a smart phone without a screen saver because it was not available at the store. After four months the phone was returned to the store because the screen was damaged. The store requested payment to be made before they could fix the device. I therefore made EFT payment based on the amount quoted and emailed and sms Payment Notification to the store. I was assured that it will take probably a week to complete the makeover in terms of their turnaround time since the job is done in Pietermaritzburg (Head Office). Later on after a week I contacted the store but to my surprise I was informed the phone was still in the store. The reason furnished was that they didn't receive payment from me. Based on my assessment what was supposed to have happened here is that; 1. The branch store must be empowered to be able to access the bank accounts of the company to retrieve clients information such as proof of payment on the system without relying on the Head Office to provide such information. 2. There must be an efficient and effective flow of information between the Head Office and the stores on continuous basis to improve communication through electronic devices such as landline telephone, mobile phones or emails manned by dedicated personnel at Head Office. This will help to ensure that unresolved tasks and outstanding jobs are attended to as soon as possible to avoid any delays that will impact the customers negatively. 3. The staff at the stores and Head Office must undergo intensive customer care training to increase customer satisfaction and eradicate customer complaints.
0
Replies (0)TM
Thando M
1 reviews | Active since Jan 2020
18 Aug 2021, 06:41
Exploitation of Employees
I've been working for this company ever since it launched in October 2019, and to say I'm disappointed is an understatement. The company has not payed us our May, June, July salaries and with the wah things are going its obvious we will not be payed for August as well because apparently the company is going through some financial issues and we are expected go understand that, yet they are failing to understand us as employees that we also have families to take care of, Bills to pay. Even worse we are in a pandemic. The managing director asked us to give him 2 weeks and we did, after that 2 weeks there was no communication whatsoever from their side. Earlier this month again he asked for 2 weeks, even yesterday he asked for another 2 weeks which is now really frustrating for employees as to how do we go on, how do we pay rent, buy food and essentials if we are being told to wait for 2 weeks after 2 weeks. This Indian company is exploiting young south africans and that is not acceptable
Helpful (0)
|Replies (0)TM
Thando M
1 reviews | Active since Jan 2020
18 Aug 2021, 06:41
Exploitation of Employees
I've been working for this company ever since it launched in October 2019, and to say I'm disappointed is an understatement. The company has not payed us our May, June, July salaries and with the wah things are going its obvious we will not be payed for August as well because apparently the company is going through some financial issues and we are expected go understand that, yet they are failing to understand us as employees that we also have families to take care of, Bills to pay. Even worse we are in a pandemic. The managing director asked us to give him 2 weeks and we did, after that 2 weeks there was no communication whatsoever from their side. Earlier this month again he asked for 2 weeks, even yesterday he asked for another 2 weeks which is now really frustrating for employees as to how do we go on, how do we pay rent, buy food and essentials if we are being told to wait for 2 weeks after 2 weeks. This Indian company is exploiting young south africans and that is not acceptable
0
Replies (0)TD
Tlalane D
1 reviews | Active since Jan 2020
8 Feb 2021, 12:47
Don't buy Mara phones they are scammers
I bought a faulty phone which constantly over heated took it back on the 4th day after purchase they told me they will give me 1/2 of what I paid the phone or take the phone as is they do do refunds. White collar criminals those ones, day light scammers
Helpful (0)
|Replies (0)TD
Tlalane D
1 reviews | Active since Jan 2020
8 Feb 2021, 12:47
Don't buy Mara phones they are scammers
I bought a faulty phone which constantly over heated took it back on the 4th day after purchase they told me they will give me 1/2 of what I paid the phone or take the phone as is they do do refunds. White collar criminals those ones, day light scammers
0
Replies (0)