MM
moroke M
Active since Jul 2015
10
Reviews
0
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Reviews
10 reviews17 months ago
The bank is ripping me off
I have been experiencing problems with the bank account regarding to the debit orders. My service provider has on numerous occasions couldn't debit my account and the bank has been taking the amount of R102 as a penalty charge fee. Sometimes it's refunded but sometimes its not. When I query it, I am told that I didn't have sufficient funds in my account. On the 3rd of this month a debit order was unsuccessful. I contacted the bank telephonically today earlier, on the 5th November 2024, to query the matter. The call center agent informed me that my account balance had pending funds which caused the debit order to be declined. My account balance was positive and had sufficient funds. On the 3rd November, later in the afternoon, I was able to transfer funds from the same account to another account. Can someone make sense of this and make me understand what is really happened.
56 replies
24 months ago
Excellent Quality Products and Services
Their products and services are excellent and satisfying. My order was shipped to me within specified time and was in good condition. I'm definitely going to call again and will recommend the company to others.
0 replies
48 months ago
Unhappy Client
I lodged two claims, 1st claim geyser damage and 2nd claim cardboard damage. The geyser claim was approved and finalized. However, the other claim was rejected. I then requested for a written correspondence in that regards however till to date I haven't received anything yet. The company rejection is based on the report furnished by a company called Big 6 which is contracted to do work on behalf of Outsurance. The very same company earlier in the week days despatched two African males to conduct assessment on the geyser claim which was leaking. Based on their report Outsurance not only approved the geyser quotation but also requested me to submit a quotation for the repair of the cardboard. However, the quotation not the claim was questioned by Brian who is doing assessment at Outsurance. A 2nd opinion was sought from Big 6 and two Afrikaner males were despatched to my property. It seems their report contradicted the two African males findings which was substanciated with accurate pictures. I find it hard to accept the rejection. It's either this is because I'm discriminated against because I'm black or is because the contracted company is used to invalidate genuine claims which is unethical business conduct.
148 replies
56 months ago
Union Life Unethical Business Practices
We had a family policy cover (Policy Number: 8005910307) with Union Life since January 2018. On June 2021 the policy lapsed and we were informed that we are no longer covered. On the 5th of August 2021 an amount of R473.00 was deduction from my wife account by Union Life. We tried to contact the company telephonically but the phone keeps on ringing. Since we don't have any membership with the company, we therefore want the money to be paid back and the company should cease deducting money from the bank account.
0 replies
56 months ago
Customer comes first.
I bought a smart phone without a screen saver because it was not available at the store. After four months the phone was returned to the store because the screen was damaged. The store requested payment to be made before they could fix the device. I therefore made EFT payment based on the amount quoted and emailed and sms Payment Notification to the store. I was assured that it will take probably a week to complete the makeover in terms of their turnaround time since the job is done in Pietermaritzburg (Head Office). Later on after a week I contacted the store but to my surprise I was informed the phone was still in the store. The reason furnished was that they didn't receive payment from me. Based on my assessment what was supposed to have happened here is that; 1. The branch store must be empowered to be able to access the bank accounts of the company to retrieve clients information such as proof of payment on the system without relying on the Head Office to provide such information. 2. There must be an efficient and effective flow of information between the Head Office and the stores on continuous basis to improve communication through electronic devices such as landline telephone, mobile phones or emails manned by dedicated personnel at Head Office. This will help to ensure that unresolved tasks and outstanding jobs are attended to as soon as possible to avoid any delays that will impact the customers negatively. 3. The staff at the stores and Head Office must undergo intensive customer care training to increase customer satisfaction and eradicate customer complaints.
0 replies
56 months ago
Failed by the bank
I log in a complain with the bank against Rain internet. The complain was based on the money deducted on my account for service not rendered. I approached the bank which indicated that I must follow the procedure by completing and submitting the form. I was informed that in order for my complain to be addressed I have to submit evidence to proof there was an attempt on my side to resolve the matter. However, I submitted a motivation to show that the company is not reachable either telephonically nor via email. Still the bank insist on requesting me submitting that information. After I keep on making enquiry on the matter I was informed that they will look into it. So far nothing has transpired.
53 replies
60 months ago
Dispute of Payment
It was in June 2020 when my wife bought tiles at the Southgate store but decided to leave them because she wanted a different made of tiles. She then made a follow-ups to find out if the store have stockists of the tiles she wanted. Early this year she went to the store to demand a refund however she was told that the store doesn't have any proof that she paid the money. My wife submitted an FNB bank statement showing the amount paid to the store as a proof of payment. The store manager refused to accept the bank statement. She went to the bank Southgate branch to request assistance however she was told by the manager that they can't help her since the event happened last year in June. Before the bank refused to help her, she did visited the branch earlier in a month before she returned again and told to fill a dispute form so that it can be investigated. She waited over a period of a month before she went back to the bank to find out how far is the progress since no one from the bank contacted her as promised. The bank manager informed my wife to go back to the store to indicate that the date on their statement showing the amount paid will be a different one since it's from a different bank. Finally, at the Tile Afrika store the matter was resolved when the amount paid reflected on their statement on a different date of the date of purchase. The money was paid back into her account within 3 days.
53 replies
128 months ago
manufacturer defects
On June 2015 I bought a lenovo flexi 17 laptop at Incredible Connection, East Gate Mall branch.The laptop price was R10 999.00. I had sent it back for repair twice.The first time the problem was that the touch screen was not functional and the text were not editable on the system e.g word or excel. Its refreshed by the technicians. It seemed that its fixed at that time however after two days the computer couldn't open the window and failed to reboot when switching on. The computer became a dead machine. I did send it to the branch and its booked in for repair. The supplier installed a new software and billed me for labour. <br> I couldn't comprehend the reason why I should bear the cost of labour to installed the new software. My believe is that the machine is still under warranty and to ask me to pay for that it's rediculous and unscrupulous by the supplier or the seller. Actually it's better if incredible connection has replaced the machine with the new one since it's a new machine. I'm disappointed that I was given a raw deal. In future I won't ever buy anything from Incredible Connection.They neither respect nor value their customers. I will be happy if I'm refunded my money
75 replies
131 months ago
awesome exceptional service
The call Center agent, Faith Khumalo at Outsurance rendered an exceptional awesome service today when assisting me with the quotes for vehicle. She explained the product perfectly well and was willing to lend an ear when I asked her questions which she answered impeccably. I felt like I was treated like a king all the way and I'm deeply touched. Impressive!!!
0 replies
Review Distribution
5 Star
3 (30%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
4 (40%)
1 Star
3 (30%)