Ecotel - Worst "service" provider I have ever encountered!

This is one of the worst service providers I have ever dealt with! I ordered a small service called a "virtual landline number" from them in September 2018. After initially struggling to get it activated / set up, I was up and running. I then received my first invoice for R40 (which is for the monthly rental of the number). I then paid the amount of R55 to cover the monthly rental and for some credit for calls. Their process is that you have to send them the proof of payment with the account number as reference (which I did) in order to have the funds allocated. After numerous emails, attempted calls, messages via WhatsApp the initial R55 has STILL not been allocated to this date! The virtual number has been suspended since October 2018 since "no payment / credit" has been allocated, but no one has even attempted to resolve this! I have since cancelled the service, but have not received any confirmation of receipt of the cancellation (after explicitly asking them for this).

Never in my life have I struggled this much with a service provider - and honestly, I cannot even call them a service provider. They are a product seller. Simple as that. No after sales support. No customer care. No accountability. Nothing.

Do yourself a favour and stay away from this company. They will harm your business more than helping it.