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I have an account with Russells in November 2025 I qualified for Easy Extend if you open a new account and I opened account with Sleep Master, Easy Extend was supposed to be paying 1 instalment and the agreement term will be extended,. I send numerous emails to Jdg when I receved 2 statement and 2 debit but no response on all emails when I spoke to the accounts department they told me the Salesman was supposed to do it on their side, 0n the 8 Jan 2026 I went to the Branch and the sales rep contacted them and explained to them what happened and they told her they will phone me up until now no phone call, To day 28 Jan 2026 I received email and sms confirming payment arrangements made telephonic with a Ghost because I never receive any calls to make arrangements.