Unsatisfactory First visit to Marble Restaurant Rosebank

I was bitterly disappointed and extremely dissatisfied with the experience at the Marble Restaurant when I decided to dine there yesterday, 26/03/2024. I chose the fine establishment to celebrate my sons 21st, and after carefully considering options such as Saints and Signature both of which I’ve visited and frequented before, I settled on marble as the choice as we’ve always wanted to dine there, and thought this would be the opportune time to do so. Little did I realise that the experience, especially on such a special occasion would turn out to be so bad. I literally spent 1 hour from arrival to exit at the restaurant. My reservation was made for 3pm, and I thought that we would spend a lovely afternoon/evening at the establishment, yet that was not to be. The waiter who served us had no sense of customer centricity, he was brash, rude and abrupt, no sense of welcoming guests to the establishment. We literally took our seats and before we could even settle in, he started to rush us to make decision on placing an order. When we asked for a few minutes to settle in, look through the menu and drinks, he appeared annoyed and irritated. The mistake I made was to throw away my receipt and not take his name down, however, he is an extension of the brand marble, and should always aim to provide an exceptional customer experience, this was not achieved. We eventually, due to his persistent pressure, ordered mediocre drinks in the form of cold drinks and juice and 2 bottles of water. We were then pressured to order meals as the kitchen was closing at 15:45, so again we had to order in a hurry. The orders were placed, all except my wife’s and she was still deciding on her choice of cuisine, she asked the waiter to please return to take her order in 2 minutes, he never returned until our meals were delivered, so my wife never ended up ordering her meal. Let me add, all of the meals presented, were of the highest quality from appearance to taste, I cannot complain about that, the chefs did an amazing job and the food was divine. Whilst we were still dining, we could see the other waiters starting sweep in front of us, certainly not what’s expected from a fine dining and classy restaurant such as this. I understand that preparation needs to be done for dinner, but surely this isn’t the type of experience you wish to present your customers with. We rushed our meals, didn’t order desert as I was already frustrated and exceptionally irritated and annoyed by this time with the waiter and the entire experience. It was not how I planned on celebrating my sons milestone birthday. Furthermore, I informed the restaurant of the special event when I made the reservation, I also saw it noted on the manifest when the guest relations officer welcome us in, however there was no notice taken of this at the table by the waiter or anyone for that matter. I decided to settle the bill and left highly disappointed. Definitely not on my list to celebrate another special occasion if this is the experience that the marble is vying for. Not impressed at all. Enver Reddy