Marcel’s V&A Waterfront Cale Town

On Sunday 3 November my family and I decided to buy ice cream at Marcel’s frozen yoghurt and ice cream store at the v and a waterfront in Cape Town. I decided to buy myself a regular hot chocolate. The lady assisting me went to the back area of the shop to collect the milk she would use to prepare the beverage. Whilst busy frothing the milk, I overhear her colleague asking her whether the milk is fresh. They continue having a conversation but at this point I cannot hear them. She comes to me probably after about 10 seconds of conversing with the colleague to let me that that “ibisi lethu limoshakele” meaning “Our milk is spoilt/ old/ expired”. The friend then continues say “alibalangwa best before August?” meaning “is it not written best before August?” This is completely and utterly disgusting that such a prominent store in an upmarket shopping centre would not have fresh products. Had it not been for the friend, that lady would’ve sold me the hot chocolate with made with expired milk 🤮 The service was poor, staff lacked a sense of urgency, dragging their feet and just walking lazily while the store was packed. Not happy at all with the service. At this point, the store is not at all deserving of the one star. Disappointing and disgusting. You’re going to make people sick.