********** Customer Service

The call centre booked an appointment for the 23rd January, the agent asked if I had any operation done recently and I advised her of my c-section that was done May 2025, so this was 8 months post c-section and she went ahead and booked for me for a surgical procedure(12-14 weeks). When I got to the centre in Ghandi Square, I made a payment of R6100 upfront, I then saw a doctor, she did a scan and confirmed that she cannot go ahead with the procedure because I had passed the 12 week mark, my operation is fairly new and that I have not healed internally. I was sent back to reception to process the refund only for them to tell me that they will only refund me R1000 back. I did not cancel the services, why should I forfeit the money. I called the offices to inform them about my experience and i spoke to a Natasha who was also under the impression that a surgical procedure cannot be performed if the operation is less than a year but said she would confirm with the clinical manager. I followed up after a week as i was not getting feedback and Natasha advised that they can do the procedure 6 month post c-section and asked if I would like to continue, obviously not because how do i have confidence in this organization when the entire staff doesn't know what is what. I expect a full refund because I shouldn't have been booked in the first place. I wasted my money and time. This organization and its staff have put me through so much emotional and financial distress. They promised that they would get back to me and after numerous follow ups, no one cares to get back to me.