Marie Stopes South Africa
Verified Business
Marie Stopes South Africa
Verified Business
26 Reviews (last 12 months)
Responds in 693 hours 23 min
AI Review Summary
Based on recent customer reviews, Marie Stopes South Africa faces significant criticism around its billing and refund processes. Customers repeatedly report being charged full fees upfront for procedures that are then deemed ineligible, followed by prolonged and often unsuccessful refund attempts. Concerns about misinformation from the call centre, incorrect bookings, and a lack of follow-up communication are widespread. Several reviewers describe insensitive treatment during vulnerable moments and long appointment wait times. A few positive experiences highlight friendly, professional staff and clean facilities, particularly at the Cape Town clinic.
Performance(last 12 months):
0Trustindex Rating
#14Ranked In Health & Medical
693h 23mReply Time
-67 NPSUnlikely
Replied to 41% of negative reviews
Reply time on negative reviews: 679 hours 13 min
TrustIndex
0
Ranking
#14
in Health & Medical
Avg Reply
693h 23m
NPS Score
-67
Recommended: Unlikely
Replied to 41% of negative reviews
Reply time on negative reviews: 679 hours 13 min
Review Distribution
1.6|26 Reviews
May '25 - Apr '26
5(9.1%)
4(0%)
3(0%)
2(4.6%)
1(86.4%)
5(9.1%)
4(0%)
3(0%)
2(4.6%)
1(86.4%)
Frequently Asked Questions About Marie Stopes South Africa
Based on recent customer reviews, Marie Stopes South Africa faces significant criticism around its billing and refund processes. Customers repeatedly report being charged full fees upfront for procedures that are then deemed ineligible, followed by prolonged and often unsuccessful refund attempts. Concerns about misinformation from the call centre, incorrect bookings, and a lack of follow-up communication are widespread. Several reviewers describe insensitive treatment during vulnerable moments and long appointment wait times. A few positive experiences highlight friendly, professional staff and clean facilities, particularly at the Cape Town clinic.
Marie Stopes South Africa has a TrustIndex of 0 out of 10 on Hellopeter, based on 26 reviews in the last 12 months. They reply to 41% of negative reviews, typically within 679 hours 13 min. Hellopeter has tracked Marie Stopes South Africa across 315 total reviews. How is the TrustIndex calculated? →
Recent reviews (26)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceMA
Moegammad A
1 reviews | Active since Jan 2020
17 Mar 2026, 12:24
Marie Stopes *****ulent
Extremely poor service. Money hungry useless service. Did not provide any information on cancelation policy nor process . Blocked service after taking payment
Helpful (0)
|Replies (0)MA
Moegammad A
1 reviews | Active since Jan 2020
17 Mar 2026, 12:24
Marie Stopes *****ulent
Extremely poor service. Money hungry useless service. Did not provide any information on cancelation policy nor process . Blocked service after taking payment
0
Replies (0)NM
Nthabeleng M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:07
Dispute of outstanding payments
I received a 28 days notice to settle an account with this facility, and according to my knowledge I don't owe them. The last communication I had with them i was sent a statement which clearly shows that I don't owe them. Which was 2025/11/14. This utterly disappointing and vulgar.
Helpful (0)
|Replies (0)NM
Nthabeleng M
1 reviews | Active since Jan 2020
17 Mar 2026, 10:07
Dispute of outstanding payments
I received a 28 days notice to settle an account with this facility, and according to my knowledge I don't owe them. The last communication I had with them i was sent a statement which clearly shows that I don't owe them. Which was 2025/11/14. This utterly disappointing and vulgar.
0
Replies (0)TT
Tshepiso T
1 reviews | Active since Jan 2020
17 Feb 2026, 08:52
********** Customer Service
The call centre booked an appointment for the 23rd January, the agent asked if I had any operation done recently and I advised her of my c-section that was done May 2025, so this was 8 months post c-section and she went ahead and booked for me for a surgical procedure(12-14 weeks). When I got to the centre in Ghandi Square, I made a payment of R6100 upfront, I then saw a doctor, she did a scan and confirmed that she cannot go ahead with the procedure because I had passed the 12 week mark, my operation is fairly new and that I have not healed internally. I was sent back to reception to process the refund only for them to tell me that they will only refund me R1000 back. I did not cancel the services, why should I forfeit the money. I called the offices to inform them about my experience and i spoke to a Natasha who was also under the impression that a surgical procedure cannot be performed if the operation is less than a year but said she would confirm with the clinical manager. I followed up after a week as i was not getting feedback and Natasha advised that they can do the procedure 6 month post c-section and asked if I would like to continue, obviously not because how do i have confidence in this organization when the entire staff doesn't know what is what. I expect a full refund because I shouldn't have been booked in the first place. I wasted my money and time. This organization and its staff have put me through so much emotional and financial distress. They promised that they would get back to me and after numerous follow ups, no one cares to get back to me.
Helpful (0)
|Replies (0)TT
Tshepiso T
1 reviews | Active since Jan 2020
17 Feb 2026, 08:52
********** Customer Service
The call centre booked an appointment for the 23rd January, the agent asked if I had any operation done recently and I advised her of my c-section that was done May 2025, so this was 8 months post c-section and she went ahead and booked for me for a surgical procedure(12-14 weeks). When I got to the centre in Ghandi Square, I made a payment of R6100 upfront, I then saw a doctor, she did a scan and confirmed that she cannot go ahead with the procedure because I had passed the 12 week mark, my operation is fairly new and that I have not healed internally. I was sent back to reception to process the refund only for them to tell me that they will only refund me R1000 back. I did not cancel the services, why should I forfeit the money. I called the offices to inform them about my experience and i spoke to a Natasha who was also under the impression that a surgical procedure cannot be performed if the operation is less than a year but said she would confirm with the clinical manager. I followed up after a week as i was not getting feedback and Natasha advised that they can do the procedure 6 month post c-section and asked if I would like to continue, obviously not because how do i have confidence in this organization when the entire staff doesn't know what is what. I expect a full refund because I shouldn't have been booked in the first place. I wasted my money and time. This organization and its staff have put me through so much emotional and financial distress. They promised that they would get back to me and after numerous follow ups, no one cares to get back to me.
0
Replies (0)JS
Jabulile S
1 reviews | Active since Jan 2020
13 Feb 2026, 07:00
Refund
Good morning Please assist I have a problems with Marie stop in Ghandi square ,my sister's child wen there for termination hence ahe is still at school . Everything was charged she was told it will all cost R3700 to terminate but unfortunately when the checked the months were more ao they would couldn't proceed with the procudur3 She was done scan only and advised the money will be refunded scan is R1800 they only paid R450 did follow up still nothing All I want is the rest tR1450 that is outstanding ,and it seems like they not willing to and I have all the prove needed of payment Please assist they cant be doing this when they only did half of the job but took the whole money for everything I just want my refund back hence im the one who paid using my debit card
Helpful (0)
|Replies (0)JS
Jabulile S
1 reviews | Active since Jan 2020
13 Feb 2026, 07:00
Refund
Good morning Please assist I have a problems with Marie stop in Ghandi square ,my sister's child wen there for termination hence ahe is still at school . Everything was charged she was told it will all cost R3700 to terminate but unfortunately when the checked the months were more ao they would couldn't proceed with the procudur3 She was done scan only and advised the money will be refunded scan is R1800 they only paid R450 did follow up still nothing All I want is the rest tR1450 that is outstanding ,and it seems like they not willing to and I have all the prove needed of payment Please assist they cant be doing this when they only did half of the job but took the whole money for everything I just want my refund back hence im the one who paid using my debit card
0
Replies (0)JS
Jabulile S
1 reviews | Active since Jan 2020
2 Feb 2026, 04:06
Refund
Good morning Please assist I have a problems with Marie stop in Ghandi square ,my sister's child wen there for termination hence ahe is still at school . Everything was charged she was told it will all cost R3700 to terminate but unfortunately when the checked the months were more ao they would couldn't proceed with the procudur3 She was done scan only and advised the money will be refunded scan is R1800 they only paid R450 did follow up still nothing All I want is the rest tR1450 that is outstanding ,and it seems like they not willing to and I have all the prove needed of payment Please assist they cant be doing this when they only did half of the job but took the whole money for everything I just want my refund back hence im the one who paid using my debit card
Helpful (0)
|Replies (0)JS
Jabulile S
1 reviews | Active since Jan 2020
2 Feb 2026, 04:06
Refund
Good morning Please assist I have a problems with Marie stop in Ghandi square ,my sister's child wen there for termination hence ahe is still at school . Everything was charged she was told it will all cost R3700 to terminate but unfortunately when the checked the months were more ao they would couldn't proceed with the procudur3 She was done scan only and advised the money will be refunded scan is R1800 they only paid R450 did follow up still nothing All I want is the rest tR1450 that is outstanding ,and it seems like they not willing to and I have all the prove needed of payment Please assist they cant be doing this when they only did half of the job but took the whole money for everything I just want my refund back hence im the one who paid using my debit card
0
Replies (0)HM
Hafsath M
1 reviews | Active since Jan 2020
18 Dec 2025, 06:19
Unhappy customer
Went in to get a procedure at Marie Stopes Ghandi square done medical aid covered the payment of r6000 Was issued a receipt months later I get an email of an extra R 3009 now I'm receiving emails from a lawyer that they are going to put me on credit bureau I can't understand this extra expense
Helpful (0)
|Replies (0)HM
Hafsath M
1 reviews | Active since Jan 2020
18 Dec 2025, 06:19
Unhappy customer
Went in to get a procedure at Marie Stopes Ghandi square done medical aid covered the payment of r6000 Was issued a receipt months later I get an email of an extra R 3009 now I'm receiving emails from a lawyer that they are going to put me on credit bureau I can't understand this extra expense
0
Replies (0)P
NY
Nosiphiwo Y
1 reviews | Active since Jan 2020
18 Nov 2025, 08:41
Refund money
I have attend the clinic service was fine but they over charged me now am struggling to Get me refund back they been telling me different storries and it's a months now
Helpful (0)
|Replies (0)NY
Nosiphiwo Y
1 reviews | Active since Jan 2020
18 Nov 2025, 08:41
Refund money
I have attend the clinic service was fine but they over charged me now am struggling to Get me refund back they been telling me different storries and it's a months now
0
Replies (0)