TT
Tshepiso T
Active since Jun 2012
23
Reviews
0
Industries
Reviews
23 reviews2 months ago
********** Customer Service
The call centre booked an appointment for the 23rd January, the agent asked if I had any operation done recently and I advised her of my c-section that was done May 2025, so this was 8 months post c-section and she went ahead and booked for me for a surgical procedure(12-14 weeks). When I got to the centre in Ghandi Square, I made a payment of R6100 upfront, I then saw a doctor, she did a scan and confirmed that she cannot go ahead with the procedure because I had passed the 12 week mark, my operation is fairly new and that I have not healed internally. I was sent back to reception to process the refund only for them to tell me that they will only refund me R1000 back. I did not cancel the services, why should I forfeit the money. I called the offices to inform them about my experience and i spoke to a Natasha who was also under the impression that a surgical procedure cannot be performed if the operation is less than a year but said she would confirm with the clinical manager. I followed up after a week as i was not getting feedback and Natasha advised that they can do the procedure 6 month post c-section and asked if I would like to continue, obviously not because how do i have confidence in this organization when the entire staff doesn't know what is what. I expect a full refund because I shouldn't have been booked in the first place. I wasted my money and time. This organization and its staff have put me through so much emotional and financial distress. They promised that they would get back to me and after numerous follow ups, no one cares to get back to me.
109 replies
9 months ago
*********** Service Provider
On the 27th of July 2025,I paid for my fibre via easypay to have my service activated.A few minutes later,I went into my APP to check if it had been activated,which wasn't.I then decided to call their support number for assistance. The lady assisting me told me that she was going to escalate my query to her teamleader to have my service activated as he was working from home.She later called and gave me her teamleader's whatsapp number so I could send proof of payment and he would assist further,which I did. This morning on the 28th of July 2025, I whatsapp'd that same number and was told that I would get a follow up message at 8am,which I never did.I was continuously ignored,thereafter. I then decided to call their support line again and Noluvo asked me to email my proof of payment straight to her.It's been over a couple of hours now and I have not received any confirmation of receipt. No one there knows what they are doing. All they do is promise and never produce results. I am appalled by their service. I want some one that knows what they're doing there, to call me and sort out this issue ASAP.
159 replies
14 months ago
Poor,Unreliable Service
I am beyond livid and cannot wait to change my ISP.On the 25th of February 2025,I made a payment of R500 to continue with my membership.I received a notification to say that my account is active. I haven't been able to connect at all. I whatsapp'd their useless number where you get attended to after a long while but they're so quick to end the chat and ask you to rate their service. An email was sent this morning to say their technician is on the way but nobody has pitched Are you telling me that I'm liable to pay R500 for your service where as I won't be getting a month's worth? To cut the matter short your service is poor,I want to be refunded for the days I have had no service. Send someone to fix the fault asap!
71 replies
14 months ago
Poor,reliable service
I am beyond livid and cannot wait to change my subscription.On the 25th of February 2025,I made a payment of R500 to continue with my membership.I received a notification to say that my account is active. I haven't been able to connect at all. I whatsapp'd their useless number where you get attended to after a long while but they're so quick to end the chat and ask you to rate their service. An email was sent this morning to say their technician is on the way but nobody has pitched Are you telling me that I'm liable to pay R500 for your service where as I won't be getting a month's worth? To cut the matter short your service is poor,I want to be refunded for the says I have had no service. Send someone to fix the fault asap
0 replies
15 months ago
*********** Service
I bought my son shoes on the 30th of November 2024 via your online store, however the size was too big for him. I then logged a return on the 4th of December 2024, I was told that they would send their driver to collect the shoes. After countless times of inquiring where and when the driver would come collect the shoes, I was eventually told that they are having problems with their courier company. I was then advised that I can go to a Converse store and return them myself, I did that on the 6th of January 2025 at Eastgate Shopping Centre and was promised an immediate refund. There still hasn't been any refund instead I have been given the run around and no solution. This ordeal has been very frustrating and inconveniencing. Process this refund ASAP,before I escalate this matter further.
56 replies
21 months ago
Poor Communication, unsatisfactory service!!!
On the 10th of July 2024 my GP sent Discovery a specialist authorization request. Despite me calling in every other day to check how far they are with this request it still hasn't bee attended to. I called in again today and was told that there still hasn't been feedback because my GP that I have been seeing for many many years is not listed as one of their nominated doctors.What does that have to do with her referring me to a specialist,she's an authentic doctor with a practice number!!!Get this nonsense sorted out so I can get help .
225 replies
24 months ago
DSTV ******!!!
On the 23rd of March 2024,I downgraded my subscription to DSTV access via the whatsapp platform and I was quoted about R139,I then paid R140 via EFT on the 1st of April 2024.Yesterday evening around 6pm-11/04/2024, my channels weren't showing besides the 100 channel.When I tried fixing the E102-29 error I was informed that I owe R292.78 that includes a reconnection fee.How in the hell am I owing if I made payment,of the quoted amount on time and my connection was never discontinued.Fix this mess,before I take this any further!!!You are a bunch of ****** and I'm not about to let this go.
318 replies
26 months ago
********** Customer Service!!!
Please tell me why I have not received my R1 0000 refund, when a lady from your Dobsonville branch came to my late grandmother's house on the 1st of January 2024 to request for a copy of her ID and my bank statement, where money was debited from, after I had submitted all the documents required by Monarch Insurance through the Lewis Dobsonville branch.I then receive a call from Carol asking me to call her colleague and ask for my money that shouldn't have come off my bank account in the 1st place. And then it's complete silence. I'm already going through so much with the loss of my grandmother, I do not need more added stress.Please process my refund ASAP or I will have to escalate this matter further, with the NCC.
116 replies
27 months ago
Appalling Customer Service
I went in at Lewis Dobsonville (Roodepoort) on the 15th of January 2024 to submit an insurance claim on behalf of my deceased grandmother. I submitted all the documents that the ladies at the store required, no feedback was given thereafter. I went into my account today and I see that the debit order has gone off, meaning that my claim hasn't been attended to yet. Please action and refund my ASAP!!!
464 replies
32 months ago
Tardy Customer Service
I must say that I'm very disappointed with the efficiency of your company when it comes to updating/settling one's account.I made a settlement via "easy pay",this past Wednesday on my account then called in and sent confirmation twice to your customer care email address and to this day my account is showing a balance. You mention that this improves my "trust rating" but honestly it's created so much frustration for me. Can someone assist and advice promptly.
131 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (4.3478260869565215%)
3 Star
0 (0%)
2 Star
2 (8.695652173913043%)
1 Star
20 (86.95652173913044%)