Refund

Good morning Please assist I have a problems with Marie stop in Ghandi square ,my sister's child wen there for termination hence ahe is still at school . Everything was charged she was told it will all cost R3700 to terminate but unfortunately when the checked the months were more ao they would couldn't proceed with the procudur3 She was done scan only and advised the money will be refunded scan is R1800 they only paid R450 did follow up still nothing All I want is the rest tR1450 that is outstanding ,and it seems like they not willing to and I have all the prove needed of payment Please assist they cant be doing this when they only did half of the job but took the whole money for everything I just want my refund back hence im the one who paid using my debit card