Feedback on Service Experience at Markham Soshanguve Crossing

Good day,

I would like to share an unpleasant experience I recently had at Markham Soshanguve Crossing.

Firstly, while browsing sweaters, one of the staff members approached me. Although I appreciate being asked if I needed assistance, her approach did not feel customer‑focused. Instead, it seemed she was more concerned that I might unfold the sweaters. When I explained that I was looking for a sweater to purchase, she told me not to touch them because the sizes available were not mine. This made me feel uncomfortable, as if I was not free to shop independently.

Secondly, at the till point while paying for shoes, I noticed that the box I was handed was covered in dust. I politely asked the cashier for a cloth so I could wipe it myself. Instead of assisting, she questioned why I hadn’t asked the gentleman who helped me earlier and told me to go back and ask him to clean it. This response felt dismissive and unhelpful.

These interactions left me feeling as though I was not valued as a customer, but rather treated as if I was not making a genuine purchase. I truly liked the sweater and shoes, but unfortunately, I decided not to buy them at this store. I will have to visit another Markham branch instead, as I do not wish to return to Markham Soshanguve Crossing due to the poor customer service I experienced.

I hope this feedback helps highlight areas where service can be improved, as I believe better customer care will make a significant difference for future shoppers.