KG
Koketso G
Active since Sep 2020
9
Reviews
0
Industries
Reviews
9 reviews2 months ago
Feedback on Service Experience at Markham Soshanguve Crossing
Good day, I would like to share an unpleasant experience I recently had at Markham Soshanguve Crossing. Firstly, while browsing sweaters, one of the staff members approached me. Although I appreciate being asked if I needed assistance, her approach did not feel customer‑focused. Instead, it seemed she was more concerned that I might unfold the sweaters. When I explained that I was looking for a sweater to purchase, she told me not to touch them because the sizes available were not mine. This made me feel uncomfortable, as if I was not free to shop independently. Secondly, at the till point while paying for shoes, I noticed that the box I was handed was covered in dust. I politely asked the cashier for a cloth so I could wipe it myself. Instead of assisting, she questioned why I hadn’t asked the gentleman who helped me earlier and told me to go back and ask him to clean it. This response felt dismissive and unhelpful. These interactions left me feeling as though I was not valued as a customer, but rather treated as if I was not making a genuine purchase. I truly liked the sweater and shoes, but unfortunately, I decided not to buy them at this store. I will have to visit another Markham branch instead, as I do not wish to return to Markham Soshanguve Crossing due to the poor customer service I experienced. I hope this feedback helps highlight areas where service can be improved, as I believe better customer care will make a significant difference for future shoppers.
0 replies
2 months ago
Feedback on Service Experience at Clicks Thorntree
Dear Clicks Thorntree Team, I would like to take a moment to share my recent experience at your store. First, I want to sincerely appreciate Mr. Billy, the manager, for his warm and welcoming smile. He treats his junior staff with respect and demonstrates incredible leadership qualities. I would also like to recognize Lesedi, the cashier, for his excellent customer service and positive attitude toward his work. However, during the collection of my online order (No. OFT1T60616915), I encountered a less pleasant interaction. The lady assisting me—whose name tag indicated a management role—displayed an unwelcoming attitude. While I was searching for the pickup PIN on my phone, she appeared irritated. Once I found the message, she requested to take my phone, which left me uncertain whether this is part of your standard operating procedure. I believe simply asking for the PIN would have been more appropriate. Additionally, I observed that her demeanor toward both customers and subordinates came across as dismissive, even bordering on a bully-like attitude. I strongly feel that customer service training could greatly benefit her career and enhance the overall customer experience at your store.
0 replies
22 months ago
Legae Mediclinic
I would like to express my heartfelt gratitude to the cleaners, security guards, and the wonderful ladies who served meals during our stay. In particular, I want to recognize Salome, a shining star in the maternity ward. Her kindness and dedication while caring for my wife and baby moved me deeply. Salome, I wish you nothing but greatness in your career! 🌟 Additionally, the ladies who care for the babies also deserve 5 stars for their compassion and hard work. 🌸 Let’s hope that other nurses can learn from their colleagues’ dedication rather than just focusing on their salaries.
0 replies
22 months ago
Good Customer Service
I would like to correct my previous complaint about Spec-Savers SA by clarifying that the issue was specific to the Soshanguve Crossing branch. In contrast, my experience at the Wonderpark branch yesterday was outstanding. I had an appointment for my daughter, and the team exceeded my expectations, providing exceptional service. I want to extend my sincere gratitude to everyone at Wonderpark Specsavers for their five-star treatment. I have been a loyal customer of the Wonderpark branch for years and regret trying a different branch. Thank you, Wonderpark branch, for your consistent excellence and dedication to customer satisfaction.
53 replies
22 months ago
Bad
I was disappointed with the service at MM All Electronics. I was ignored upon entering, while another customer received immediate attention. Negative online reviews suggest this might be a recurring issue.
0 replies
22 months ago
Bad
I recently visited Specsavers to take advantage of their special offer for children’s eye tests. It seems there was a misunderstanding, as I was informed that I would need to undergo an eye test myself for my child to receive the complimentary test. I tried to clarify that I didn’t require an eye test at the moment, but it appears their policy might require parental testing as part of the promotion.
159 replies
49 months ago
World Class Service
I would like to thank the guys from CMH Kempster Ford Pretoria North, In particular Tebogo Makitla and Charmaine Khunoana. You guys have exceeded my expectations. I was impressed by the level of your customer service, world class. Buying a car from you guys felt so easy. I'll definitely recommend you .
0 replies
53 months ago
Interest Rate
I have a home loan with ABSA which is up to date. I have tried several times to contact them regarding fixing my interest rate. I sent an email in August and i even called them. But even today i haven't even received a response from them, the only thing they gave me is a reference number. I was promised that a consultant will contact me regarding this matter. All i need is information on weather i can fix my interest, but no information has been provided. I'm even thinking of switching my bond to a different Bank.
307 replies
68 months ago
Negative
For people who deal with people's money,they are not professional.I had to close my account i had a charge that no one could not explain...and they couldn't even refund me.
53 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
2 (22.22222222222222%)
2 Star
0 (0%)
1 Star
5 (55.55555555555556%)